At a Glance
- Tasks: Be the go-to person for customer queries and manage orders in a fast-paced environment.
- Company: Join Boughey, a leading distribution company with a commitment to sustainability.
- Benefits: Enjoy a competitive salary, extensive training, discounts, and career progression opportunities.
- Other info: Dynamic workplace with a focus on teamwork and personal development.
- Why this job: Make a real difference in customer service while growing your skills and career.
- Qualifications: Experience in administration and a passion for customer service are key.
The predicted salary is between 26066 - 26066 £ per year.
We are looking to appoint an experienced administrator to our Value Added Services department, committed to providing first class service to our customers. This is a fast paced warehousing environment with ample opportunity to grow and develop.
Why Boughey?
- £26,066.64 per annum plus enhanced overtime
- 4 on 4 off shift pattern, 6am to 6pm
- Extensive progression opportunities across the wider group that has 2 other businesses
- Extensive training opportunities with funded accredited courses
- Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
- Medicash
- Long service awards
- Holiday purchase scheme
- The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on-site parking
Day to Day
- Be the main point of contact for business customers using SAP for production manage enquiries and troubleshoot any issues, maintaining communication with customers to provide updates
- Monitor and maintain SAP systems and inventory levels coordinating with suppliers for timely replenishment
- Manage and prioritise customer orders from receipt to delivery, coordinating with the production team to ensure all orders are fulfilled to customer requirements & maintain accurate customer records
- Collaborate with internal teams to resolve production and delivery challenges
What will you bring?
- Previous experience working in an administration role
- Experience working with SAP production system would be advantageous but training will be provided where necessary
- Customer focused with excellent communication, problem-solving and analytical skills allowing you to provide first class customer service
- Organised, able to multitask and prioritise tasks in a fast-paced environment
Who are Boughey?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!
What makes Boughey Distribution different?
We store and transport food in a way that is best for our customers, people, communities and the planet! Boasting a 60-year heritage we are committed to on-going investment in our facilities, vehicles, systems and our people. We have more than 1.5 million square feet of warehouse space alongside 160 trucks & 365 trailers, and we want you to be a part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Customer Service Administrator employer: Boughey Logistics
Boughey Distribution is an exceptional employer, offering a dynamic work environment where employees can thrive and develop their careers. With competitive salaries, extensive training opportunities, and a strong focus on employee well-being, including discounts on various services and a supportive culture, we empower our team to reach their full potential. Join us in a fast-paced warehousing setting that values innovation and sustainability, making a meaningful impact on our customers and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company! Research Boughey and its values. When you understand what makes them tick, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and administration. Think about specific examples from your past experiences that showcase your skills and how you’ve solved problems.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Administrator role. Highlight your previous admin experience and any relevant skills, especially those related to SAP systems. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing first-class customer service and how your skills align with our fast-paced environment. Let us know why you’re excited about joining Boughey!
Show Off Your Communication Skills:Since this role involves a lot of communication with customers and internal teams, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Boughey Logistics
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Administrator and how it fits into the fast-paced environment at Boughey. Familiarise yourself with SAP systems, even if you haven't used them before, as this will show your commitment to learning and adapting.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've provided excellent customer service. Highlight your communication skills and problem-solving abilities, as these are crucial for the role. Think about specific situations where you turned a challenging customer interaction into a positive outcome.
✨Demonstrate Your Organisational Skills
Since the job requires multitasking and prioritising in a busy environment, be ready to discuss how you manage your time and tasks. You could share a method or tool you use to stay organised, which will help illustrate your ability to thrive in a fast-paced setting.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
