At a Glance
- Tasks: Manage key customer accounts and provide top-notch service while resolving queries.
- Company: Join Boughey, a leading distribution company with a commitment to sustainability.
- Benefits: Enjoy competitive pay, 33 days holiday, and discounts on shopping and entertainment.
- Other info: Hybrid working model with clear progression opportunities and funded training courses.
- Why this job: Be the voice of our customers and make a real difference in their experience.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 27450 - 33550 £ per year.
We are looking for a Key Account Executive on a permanent full-time contract, working on a hybrid basis between our Wardle site and remote. You will take responsibility for key customer accounts ensuring a first-class service is provided, ensuring queries are resolved quickly whilst proposing new solutions to meet customer needs.
Why Boughey?
- Monthly Pay: £26,592.04 per annum
- Shifts: Monday to Friday 8.30am to 5pm - 1 Saturday in every 10 weeks
- Hybrid: Work between the Wardle office and remote
- Holidays: 33 days per year
- Progression Opportunities: Clear progression pathways across the wider group that operates 2 other businesses
- Training Opportunities: Funded, accredited courses.
- Medicash: Cashback on routine medical expenses such as dental, optical, physiotherapy and more!
- Shopping Discounts: Save with discounts at major retailers like Sainsburys, Morrisons, Currys, Debenhams and more!
- Travel Savings: Discounts on flights, hotels, and airport parking.
- Entertainment Offers: Reduced prices at over 400 cinemas across the UK, including savings on drinks and snacks.
- Dining and Lifestyle: Access to deals on restaurants, leisure activities, and other lifestyle services.
- Enhanced Policies: Enhanced maternity and paternity leave.
- The Usual: Company Pension Scheme, Life Assurance, Cycle to Work Scheme, Employee Assistance Programme including counselling, legal and financial support, Free Refreshments, Free Secure On-Site Parking!
Day to Day
- Point of contact for customer enquiries both verbally and in writing, responsible for resolving these queries within given timeframes.
- Develop and take responsibility for key accounts, ensuring we provide excellent customer service by developing a thorough understanding of their expectations and requirements, providing the correct advice and service levels on the back of this.
- Expand existing customer relationships and support new sales by proposing new solutions to meet customer needs.
- Complete administration duties with the highest accuracy including inputting customer and order information into the system and generating reports to stakeholders.
- Where required, attend customer meetings acting as the link between customers and internal teams.
What will you bring?
- Excellent communication skills both verbal and written.
- Strong IT skills including Microsoft Office suite with the ability to pick up new systems; experience with SAP would be advantageous but not essential as full training will be provided.
- Proactive and organised with the ability to multitask in a fast-paced environment.
- Customer centric and passionate about delivering an excellent customer experience.
Who are Boughey?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!
What makes Boughey Distribution different? We store and transport food in a way that is best for our customers, people, communities and the planet! Boasting a 60-year heritage we are committed to ongoing investment in our facilities, vehicles, systems and our people. We have more than 1.5 million square feet of warehouse space alongside 160 trucks & 365 trailers, and we want you to be a part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Customer Account Executive in Chester employer: Boughey Logistics
Boughey Distribution is an exceptional employer, offering a competitive salary of £20 per hour and a supportive work culture that prioritises employee well-being with benefits like enhanced maternity and paternity leave, and a comprehensive employee assistance programme. Located in Lymedale, our commitment to growth means clear progression pathways and funded training opportunities, ensuring that every team member can thrive and develop their career while contributing to our mission of sustainable food transport.
