At a Glance
- Tasks: Be the go-to person for customer queries and manage orders in a fast-paced environment.
- Company: Join Boughey, a leader in food storage and transport with a 60-year legacy.
- Benefits: Earn £26,066.64 plus overtime, enjoy discounts, and access extensive training opportunities.
- Other info: Dynamic workplace with endless progression opportunities across our three businesses.
- Why this job: Make a real difference in customer service while growing your career in a supportive team.
- Qualifications: Previous admin experience is a plus; we’ll train you on SAP systems.
The predicted salary is between 26066 - 26066 £ per year.
We are looking to appoint an experienced administrator to our Value Added Services department, committed to providing first class service to our customers. This is a fast paced warehousing environment with ample opportunity to grow and develop.
Why Boughey?
- £26,066.64 per annum plus enhanced overtime
- 4 on 4 off shift pattern, 6am to 6pm
- Extensive progression opportunities across the wider group that has 2 other businesses
- Extensive training opportunities with funded accredited courses
- Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
- Medicash
- Long service awards
- Holiday purchase scheme
- The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on-site parking
Day to Day
- Be the main point of contact for business customers using SAP for production manage enquiries and troubleshoot any issues, maintaining communication with customers to provide updates
- Monitor and maintain SAP systems and inventory levels coordinating with suppliers for timely replenishment
- Manage and prioritise customer orders from receipt to delivery, coordinating with the production team to ensure all orders are fulfilled to customer requirements & maintain accurate customer records
- Collaborate with internal teams to resolve production and delivery challenges
What will you bring?
- Previous experience working in an administration role
- Experience working with SAP production system would be advantageous but training will be provided where necessary
- Customer focused with excellent communication, problem-solving and analytical skills allowing you to provide first class customer service
- Organised, able to multitask and prioritise tasks in a fast-paced environment
Who are Boughey?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!
What makes Boughey Distribution different?
We store and transport food in a way that is best for our customers, people, communities and the planet! Boasting a 60-year heritage we are committed to on-going investment in our facilities, vehicles, systems and our people. We have more than 1.5 million square feet of warehouse space alongside 160 trucks & 365 trailers, and we want you to be a part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Locations
Customer Service Administrator in Cheshire, Warrington employer: Boughey Logistics
Boughey Distribution is an exceptional employer, offering a dynamic work environment where employees are encouraged to grow and develop within a supportive culture. With competitive salaries, extensive training opportunities, and a range of employee benefits including discounts on various services and a holiday purchase scheme, we prioritise the well-being and progression of our team members. Join us in a fast-paced warehousing setting that not only values your contributions but also invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Cheshire, Warrington
✨Tip Number 1
Get to know the company! Research Boughey and its values. When you understand what makes us tick, you can tailor your approach in interviews and show how you fit right in with our customer-focused culture.
✨Tip Number 2
Practice your communication skills! As a Customer Service Administrator, you'll need to be on top of your game when it comes to talking to customers and colleagues. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Boughey. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Administrator in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Administrator role. Highlight your previous admin experience and any relevant skills, especially those related to customer service and SAP systems. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Keep it friendly and professional – we love a bit of personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re all about first-class service, so demonstrating your problem-solving abilities will really catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Boughey Logistics
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Administrator and how it fits into the fast-paced environment at Boughey. Familiarise yourself with SAP systems, even if you haven't used them before, as this will show your commitment to learning and adapting.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've provided excellent customer service. Highlight your problem-solving skills and how you've effectively communicated with customers to resolve issues. This is key for impressing them with your customer-centric approach.
✨Demonstrate Your Organisational Skills
Since the role involves multitasking and prioritising in a busy environment, think of specific instances where you've successfully managed multiple tasks. Be ready to discuss how you keep track of orders and maintain accurate records, as this will resonate well with their expectations.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the team dynamics or the training opportunities available. This shows your enthusiasm for growth within the company and helps you gauge if Boughey is the right fit for you.
