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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and build strong relationships with key accounts.
- Company: Join Boughey, a forward-thinking company with a commitment to sustainability and community.
- Benefits: Enjoy a competitive salary, hybrid working, 33 days holiday, and extensive training opportunities.
- Other info: Great career progression opportunities across a diverse group of businesses.
- Why this job: Make a real difference by delivering excellent customer experiences in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service; IT skills are a plus.
The predicted salary is between 26070 - 26070 £ per year.
Are you customer focused and passionate about delivering an excellent customer experience? We are looking for someone like you to join our team in Lymedale on a permanent full-time basis.
Why Boughey?
- £26,070.63 per annum
- Hybrid working Monday to Friday 8.30am to 5pm
- 33 days holiday including bank holidays with the option to buy more
- Extensive progression opportunities across the wider group that has 2 other businesses
- Extensive training opportunities with funded accredited courses
- Medicash Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
- Long service awards
- Attendance bonus
- The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on-site parking
Day to Day:
- Point of contact for customer enquiries both verbally and in writing, responsible for resolving these queries within given timeframes
- Develop and take responsibility for key accounts, ensuring we provide excellent customer service by developing a thorough understanding of their expectations and requirements, providing the correct advice and service levels on the back of this
- Expand existing customer relationships and support new sales by proposing new solutions to meet customer needs
- Complete administration duties with the highest accuracy including inputting customer and order information into the system and generating reports to stakeholders
- Where required, attend customer meetings acting as the link between customers and internal teams
What will you bring?
- Excellent communication skills both verbal and written
- Strong IT skills including Microsoft office suite with the ability to pick up new systems; experience with SAP would be advantageous but not essential as full training will be provided
- Proactive and organised with the ability to multitask in a fast-paced environment
- Customer centric and passionate about delivering an excellent customer experience
Who are Boughey?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!
What makes Boughey Distribution different?
We store and transport food in a way that is best for our customers, people, communities and the planet! Boasting a 60-year heritage we are committed to on-going investment in our facilities, vehicles, systems and our people. We have more than 1.5 million square feet of warehouse space alongside 160 trucks & 365 trailers, and we want you to be a part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Account Executive/Account Director employer: Boughey Logistics
Contact Detail:
Boughey Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive/Account Director
✨Tip Number 1
Get to know the company inside out! Research Boughey and its values, especially their commitment to customer experience. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role is all about interacting with customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Boughey and ready to take that next step in your career.
We think you need these skills to ace Account Executive/Account Director
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Executive/Account Director role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in joining our team!
Showcase Your Communication Skills: Since excellent communication is key for this position, use clear and concise language in your application. Don’t forget to proofread for any typos or errors – we want to see your attention to detail right from the start!
Demonstrate Your Passion: Let your enthusiasm for delivering an excellent customer experience shine through in your application. Share specific examples of how you've gone above and beyond for customers in the past – we love hearing about your successes!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right people quickly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Boughey Logistics
✨Know Your Customer Focus
Make sure you can articulate your understanding of customer service and how it relates to the role. Think about examples from your past experiences where you went above and beyond for a customer, as this will show your passion for delivering an excellent customer experience.
✨Brush Up on Your IT Skills
Since strong IT skills are essential, especially with Microsoft Office and potentially SAP, take some time to familiarise yourself with these tools. If you have any experience using similar systems, be ready to discuss that too, as it shows your adaptability and willingness to learn.
✨Prepare for Key Account Management Questions
Expect questions around managing key accounts and expanding customer relationships. Prepare specific examples of how you've successfully developed client relationships in the past, and think about how you can apply those strategies to Boughey's customer base.
✨Show Your Organisational Skills
As the role requires multitasking in a fast-paced environment, be prepared to discuss how you stay organised and manage your time effectively. You might want to share a method or tool you use to keep track of tasks and deadlines, which will demonstrate your proactive approach.