Operations Manager - 12 mth maternity contract

Operations Manager – Maternity Cover 12 mth contract

Bouclème is a rapidly growing, niche hair care brand, expanding from the UK to international markets with ambitious plans over the next few years.  We’re looking for a dynamic Operations Manager with bags of initiative and great problem solving abilities to join our fast-paced team. The successful candidate will be an expert in NPD, supply chain, logistics and stock management. We’re looking for someone knowledgeable on systems, with good analytical skills, efficient and a can do attitude. 

Role Responsibilities of our Operations Manager

1. Stock Management

• Creating annual and quarterly demand forecast
• Reporting and monitoring stock levels for product, componentry and packaging and comparing to sales trends
• Ensuring optimum stock levels balancing service/fill rates versus stock holding costs
• Report against agreed KPIs for service and cost
• Setting reorder levels by SKU that incorporate lead times and demand (rate of sales)
• Placing purchase orders with suppliers as required to maintain stock levels, ensuring on time delivery and receipting
• Manage relationships with key suppliers per contract, share forecasts with key suppliers to assist their planning.
• Verify inbound goods received and confirm to bookkeeper for payment of invoices
• Manage Kitting Forecasts and production orders
• Planning and managing intra warehouse deliveries to ensure right stock levels in each

2. Sourcing and Procurement

• Sourcing of products, componentry and accessories to obtain best value in marketplace
• Re-procurement of existing products to ensure most preferable terms obtained
• Ongoing management of key product suppliers (contract, orders, on time deliveries, quality) including Contract Manufacturers

3. NPD Sourcing Activities

• Maintain relationships with raw material suppliers for updates on innovation
• Source and order componentry from suppliers 
• Place stock order with manufacturer to fit within launch timeline (min 10 weeks before launch date)
• Ensure product is set up on all registration bodies for EU and UK

4. Maintenance of Standard Costs

• Quarterly process to update standard costs based

5. Management of 3 rd party logistics provider (UK, EU, US)

• Overall contract management of 3PLs including KPI performance and budget
• Represent internal customers (Sales Operations and Head of eCommerce in raising performance issues for B2B and B2C orders respectively
• Validation of invoices and negotiation of costs for project services
• Lead periodic contract reviews 

6. Reporting

• Responsible for producing the following Management Reports Weekly Stock Status Report (Including stock versus re-order point and forecast, stockout

\\talerts and days sales outstanding)

• Monthly Logistics Cost KPIs showing (by Warehouse Handling and Shipping costs per order for B2B and B2C 

7. Processes and Systems

• Development of Stock Management processes and systems
• Ongoing management of performance issues and proactive identification of improvements
• Implementation of solutions 

8. B2B Order Management

• Develop, productive relationships with existing and new retail and distribution partners
• Close, proactive working with Sales Team
• Daily check of Shopify, orders@ email and customer order systems for new orders:
• Process B2B orders from receipt to proof of delivery including:

\\to Resolving order issues with customer (non availability, bookings etc)

\\to Resolving post delivery issues with customers, raise cases and claims with 3PL 

\\tshortages, late delivery, penalties.

o Ensure invoices raised in timely manner and verify invoices received by customer

• New Customer Onboarding with Sales to support and manage the onboarding process for new B2B Customers 
• Manage Amazon UK order processing ensuring all orders correctly invoiced
• Managing any deductions/shortage claims with 3PL and sign off
• Liaise with Finance team on raising of credit notes

• Fluent in English, both written and spoken language. 
• Self-motivated, pro-active and positive, able to pre-empt actions required and act accordingly.
• Ability to remain objective when dealing with issues. 
• Patient; as the solutions/negotiations can take time. 
• Excellent administration, communication and engagement skills. 
• Excellent organisational skills with flexibility to manage multiple tasks, and flexibility to deal with changing priorities of a busy and varied workload.
• Excellent time management skills and ability to work to and meet deadlines.
• Ability to work on own initiative, taking the lead and ownership for office related projects, stepping away from routine when the pressure is on.
• Flexible and adaptable team player with the ability to work well in a fast-paced environment.
• Team player with a flexible approach, and willingness to get involved to help the team.
• Ability to deal with internal team and external customers and third parties with confidence and diplomacy.
• Excellent attention to detail and the ability to research and collate information to produce quality documentation.
• Good IT skills and a competent user of Microsoft Excel and Outlook.