At a Glance
- Tasks: Manage customer relationships and track churn data to drive success.
- Company: Join Bottomline, a global leader in business payments with 35 years of experience.
- Benefits: Hybrid work model, inclusive culture, and opportunities for growth.
- Other info: Entry-level role with excellent career development opportunities.
- Why this job: Make a real impact by helping businesses thrive and innovate.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 23400 - 28600 £ per year.
Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
With a goal of protecting the revenue and growing the customer base, as Customer Success Administrator, you will own the Churn Log (PowerBI spreadsheet with client renewal information) where all risk and potential churn (renewal date) is captured and proactively update this daily. You will build trust with the team and ensure that all entries are accurate to ensure up to date forecasting reflects the true picture of churn and risk. You will report to the Director, Customer Success.
Customer Success Administrator will own/assist with specific projects and be responsible for the outcomes of the projects.
Essential Job Functions
- Managing the churn log, checking for accuracy and that all relevant cells are filled in correctly.
- Identify and report to Director the High-Risk weekly numbers.
- Provide a monthly summary of movement across the risk status and churn pending.
- Build and foster relationships with key supporters, decision makers and stakeholders across internal teams.
- Develop and share best-practices to continually improve the quality, effectiveness, and efficiency of our processes.
- Undertake specific projects as requested to enhance customer value and business revenue.
Preferred Skills
- Customer Success / Service experience.
- Demonstrate success managing customer relationships.
- Strong Customer Success / Service skills and excellent verbal and written communication.
- Ability to effectively manage multiple priorities and activities simultaneously.
- Excellent video, phone, written, and verbal communication skills.
- Organized with a high attention to detail and ability to prioritize and manage time for successful execution.
- Demonstrated ability to assess business needs.
- Comfortable interacting with and tailoring messaging to all levels of internal stakeholders.
- Able to identify risks that may impact the success of projects and work with colleagues to determine appropriate mitigating actions.
- Confident, self-motivated, and a true team player.
- Demonstrated desire to learn.
- Proficient using Word, Excel and PowerPoint.
- Knowledge of the Finance, Payments industry or BACS is desirable.
Requirements
This is a hybrid role based in our office in Theale. You are required to attend the office 3 times a week. You must have previous customer facing experience and demonstrate effective customer facing interactions via phone, email, Teams, etc. Please note that this is an entry level role. We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
Customer Success Associate in Reading employer: Bottomline
At Bottomline, we pride ourselves on being a global leader in business payments and cash management, offering a dynamic work environment that fosters innovation and growth. Our culture is built on collaboration and customer-centricity, providing employees with ample opportunities for professional development and the chance to make a meaningful impact in a fast-paced industry. Join us in our mission to transform the way businesses pay and get paid, and enjoy the benefits of working in a supportive and inclusive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bottomline. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bottomline before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Associate in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bottomline:Your cover letter is your chance to shine! Tell us why you want to work at Bottomline specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bottomline!
How to prepare for a job interview at Bottomline
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
