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For Companies At a Glance
- Tasks: Support customers by troubleshooting technical issues and providing feedback on software solutions.
- Company: Join Bottomline, a global leader in business payments with over 30 years of experience.
- Benefits: Enjoy a collaborative work culture with opportunities for growth and innovation.
- Why this job: Be part of a team that drives impactful results and enhances customer satisfaction.
- Qualifications: University degree in IT or equivalent, with 1-2 years of relevant experience required.
- Other info: Experience with Linux, SQL, and ITIL processes is essential; knowledge of Fintech is a plus.
The predicted salary is between 28800 - 48000 £ per year.
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We are looking for passionate individuals to join our team and help drive impactful results for our customers. If you are dedicated to delighting customers and promoting growth and innovation - we want you on our team!
THE ROLE:
- The Technical Support Engineer will have a key role in customer satisfaction by troubleshooting technical issues, providing timely and accurate customer feedback, among other duties on our software solutions and platforms.
- Follow-up, resolve or escalate cases using ITIL procedures.
- Track, describe and update cases in our ITSM management system.
- Communicate clearly with different internal, third party and client teams.
- Manage multiple cases in parallel.
- Analyse, understand, and reproduce situations existing within our products.
- Define and request configuration and code solutions.
- Deliver high quality technical directives.
Knowledge & Experience:
- University Degree in IT or equivalent such as Engineering school and between 1 to 2 years’ experience in a similar role.
- Experience with Linux machine operating systems is a must.
- Proficiency with SQL queries & commands required.
- A working understanding of ITIL processes. ITIL 4 foundation certification would be a plus.
- Experience with Knowledge base management using KCS methodology is a plus.
- Working experience with K8S and Docker is advantageous.
- Knowledge of Fintech environment would be an advantage.
Personal Attributes:
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritise and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- To be rigorous, methodical, and organised.
- Sense of responsibility appropriate to the banking industry.
- Exceptional oral and written communication skills.
- Highly self-motivated and directed.
- Multi-tasking abilities.
- Fluent in English (German would be advantageous).
Application Support Analyst employer: Bottomline
Contact Detail:
Bottomline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with ITIL processes, as they are crucial for the role. Understanding how to follow ITIL procedures will not only help you in your day-to-day tasks but also demonstrate your commitment to best practices in technical support.
✨Tip Number 2
Brush up on your SQL skills, as proficiency in SQL queries is a requirement. Consider working on sample databases or projects that allow you to practice writing and optimising SQL commands, which will give you an edge during interviews.
✨Tip Number 3
Gain hands-on experience with Linux operating systems if you haven't already. Setting up a personal project or contributing to open-source projects can provide practical knowledge that will be beneficial in the role.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've effectively resolved issues in previous roles. Being able to articulate your approach to problem-solving and customer satisfaction will set you apart from other candidates.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in technical support roles. Emphasise your familiarity with Linux operating systems, SQL, and any ITIL processes you've worked with.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer satisfaction and innovation. Mention specific examples of how you've solved technical issues in the past and how you can contribute to Bottomline's mission.
Showcase Your Technical Skills: When detailing your experience, include specific technologies you've worked with, such as K8S, Docker, or any Fintech-related projects. This will demonstrate your capability to handle the technical aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Clear and professional communication is key, especially in a role that requires exceptional written skills.
How to prepare for a job interview at Bottomline
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Linux operating systems and SQL queries. Highlight specific projects or tasks where you successfully used these skills, as this will demonstrate your technical proficiency relevant to the role.
✨Understand ITIL Processes
Familiarise yourself with ITIL processes, as they are crucial for the role. If you have an ITIL 4 foundation certification, mention it during the interview to show your commitment to best practices in IT service management.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled complex technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical skills and ability to work under pressure.
✨Emphasise Customer Service Orientation
Since the role involves customer interaction, be ready to discuss your approach to customer service. Share experiences where you went above and beyond to resolve customer issues, highlighting your dedication to customer satisfaction.
