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For Companies At a Glance
- Tasks: Manage customer churn and risk reporting to boost retention and revenue growth.
- Company: Leading financial technology firm in the UK with a focus on diversity and inclusivity.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional development.
- Why this job: Make a real impact on customer success while growing your career in fintech.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Fast-paced environment with opportunities to manage multiple projects.
The predicted salary is between 28800 - 43200 £ per year.
A leading financial technology firm in the UK is seeking a Customer Success Associate to enhance revenue growth and customer retention. This role focuses on managing the Churn Log and ensuring accuracy in risk reporting, along with supporting projects that drive customer value.
Ideal candidates will have:
- Experience in customer service
- Strong communication skills
- The ability to manage multiple priorities in a fast-paced environment
Knowledge of the finance or payments industry is desirable. The firm values diversity and inclusivity.
Customer Success: Churn & Risk Analyst in Reading employer: Bottomline Technologies
Contact Detail:
Bottomline Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success: Churn & Risk Analyst in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the finance and payments industry on LinkedIn. A friendly message can open doors and give you insights into the company culture.
✨Tip Number 2
Prepare for the interview by researching common churn and risk management strategies. We want you to show off your knowledge and how you can add value to customer success!
✨Tip Number 3
Practice your communication skills! Role-play with a friend or use online resources to refine how you present your experience and handle customer scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Success: Churn & Risk Analyst in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills that align with the role. We want to see how you can enhance revenue growth and customer retention, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer success and how your background fits with our mission. We love seeing genuine enthusiasm for the role.
Showcase Your Communication Skills: Since strong communication is key for this position, make sure your application reflects that. Whether it’s through clear language or well-structured points, we want to see how you can effectively convey ideas.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bottomline Technologies
✨Know Your Numbers
Familiarise yourself with key metrics related to customer churn and retention. Be ready to discuss how you've used data to drive decisions in previous roles, as this will show your analytical skills and understanding of the financial technology landscape.
✨Showcase Your Communication Skills
Prepare examples that highlight your ability to communicate effectively with customers and team members. Think about times when you resolved conflicts or improved customer satisfaction, as these stories will demonstrate your fit for a customer-focused role.
✨Prioritisation is Key
In a fast-paced environment, managing multiple priorities is crucial. Be prepared to discuss how you prioritise tasks and manage your time effectively. Consider using the STAR method to structure your responses, focusing on specific situations where you successfully juggled competing demands.
✨Embrace Diversity and Inclusivity
Research the company's commitment to diversity and inclusivity. Be ready to share your thoughts on how diverse teams can enhance customer success and drive innovation. This will show that you align with the firm's values and are ready to contribute positively to their culture.
