Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer relationships and support retention efforts to drive business growth.
- Company: Join Bottomline, a global leader in business payments with over 35 years of experience.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional development.
- Why this job: Make a real impact by enhancing customer value and driving innovation.
- Qualifications: Experience in Customer Success or Service, strong communication skills, and attention to detail.
- Other info: Dynamic team environment with a commitment to inclusivity and career growth.
The predicted salary is between 30000 - 42000 £ per year.
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We are looking for passionate individuals to join our team and help drive impactful results for our customers. If you are dedicated to delighting customers and promoting growth and innovation - we want you on our team!
Role
As a Customer Success Associate, you will play a key role in protecting revenue and supporting customer retention. You will own and maintain the Churn Log, ensuring all risk and potential churn data is captured accurately and updated daily. Your work will enable precise forecasting and provide visibility into churn and risk across the business. You will report to the Director of Customer Success and contribute to specific projects aimed at enhancing customer value and driving business growth.
Responsibilities
- Manage the Churn Log: Ensure accuracy and completeness of all entries, updating daily.
- Risk Reporting: Identify and report high-risk accounts weekly to the Director of Customer Success.
- Monthly Analysis: Provide a summary of changes in risk status and churn pipeline.
- Stakeholder Engagement: Build strong relationships with internal teams, decision-makers, and key stakeholders.
- Process Improvement: Develop and share best practices to improve efficiency and effectiveness within Customer Success.
- Project Support: Undertake specific projects to enhance customer value and revenue growth.
Qualifications
- Previous experience in Customer Success or Customer Service, with a proven ability to manage customer relationships.
- Strong communication skills—verbal, written, and virtual (video/phone).
- Ability to manage multiple priorities and work effectively under pressure.
- Highly organised with excellent attention to detail and time management skills.
- Ability to assess business needs and identify risks impacting project success.
- Comfortable engaging with stakeholders at all levels and tailoring communication appropriately.
- Confident, self-motivated, and collaborative team player with a desire to learn.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Knowledge of the Finance or Payments industry (including BACS) is desirable.
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We are proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
Customer Success Associate UK, Theale (Reading) employer: Bottomline Technologies
Contact Detail:
Bottomline Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate UK, Theale (Reading)
✨Tip Number 1
Network like a pro! Reach out to current employees at Bottomline on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Success roles. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your skills! Bring examples of how you've managed customer relationships or improved processes in previous roles. Real-life stories can make you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Bottomline team.
We think you need these skills to ace Customer Success Associate UK, Theale (Reading)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Associate role. Highlight any previous experience in customer service or success, and don’t forget to mention your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer success and how you can contribute to our team. Be sure to mention specific projects or achievements that demonstrate your ability to manage relationships and drive results.
Showcase Your Organisational Skills: Since the role involves managing the Churn Log and reporting on risk, it’s crucial to highlight your organisational skills. Share examples of how you've successfully managed multiple priorities and maintained attention to detail in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at Bottomline!
How to prepare for a job interview at Bottomline Technologies
✨Know Your Churn Log Inside Out
Make sure you understand the importance of the Churn Log and how it impacts customer retention. Be ready to discuss how you would manage and update it daily, as well as any strategies you might have for identifying high-risk accounts.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples of how you've effectively engaged with customers or stakeholders in the past. Think about times when your communication made a difference in resolving issues or building relationships.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage multiple priorities and stay organised under pressure. You could share specific tools or methods you use to keep track of tasks and deadlines, especially in a fast-paced environment.
✨Research the Finance and Payments Industry
Familiarise yourself with the basics of the finance and payments industry, including terms like BACS. Showing that you have a grasp of the industry will demonstrate your commitment and help you stand out as a candidate who is ready to contribute from day one.