- Lead and develop a bookings team of 8+ people across multiple locations, driving a high-performance and customer-focused culture.
- Own the end-to-end enquiry-to-booking process, ensuring enquiries are converted efficiently and effectively.
- Drive revenue, conversion rates and commercial performance through KPI management, coaching and continuous optimisation.
- Use data and reporting to identify trends, improve decision-making and uncover opportunities for growth.
- Review and improve systems, processes and customer journeys to enhance productivity, scalability and service quality.
- Build and grow relationships with external partners while identifying new commercial opportunities to support the company's expansion plans.
