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For Companies At a Glance
- Tasks: Lead a premium flexible workspace, ensuring top-notch customer experience and operational excellence.
- Company: Join a growing company in the flexible workspace industry with a focus on hospitality.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact by enhancing member experiences and driving revenue.
- Qualifications: Experience in flexible workspace or hospitality, strong leadership, and commercial skills.
- Other info: Be part of a high-performance culture with a focus on customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
We’re hiring an experienced Centre Experience & Commercial Manager to lead the day-to-day performance of a premium flexible workspace. This is a senior, hands-on role with full accountability for customer experience, commercial performance, and operational excellence. You’ll combine strong commercial ownership with visible site leadership—driving revenue across coworking memberships and meetings & events, while ensuring the centre runs smoothly, safely, and to the highest standards. This role is ideal for someone who thrives in hospitality-led environments, enjoys owning a P&L, and takes real pride in delivering an exceptional member experience.
Key Responsibilities
- Own and deliver centre budgets and KPIs
- Drive revenue across coworking memberships and meetings & events
- Monitor costs, forecasts, and financial performance
- Identify opportunities to maximise income and improve efficiency
Operations & Customer Experience
- Lead the smooth day-to-day operation of the centre
- Maintain high standards of service, presentation, and experience
- Act as the senior escalation point for member issues
- Ensure seamless onboarding and move-in experiences
- Continuously improve processes and service delivery
- Lead, motivate, and develop the on-site team
- Build a high-performance, customer-first culture
- Manage recruitment, performance, and development
Facilities, Compliance & Health & Safety
- Oversee repairs, maintenance, and supplier relationships
- Ensure full compliance with health & safety, GDPR, and AML requirements
- Maintain site certifications, audits, and statutory checks
- Ensure policies and governance standards are met at site level
About You
- Proven experience in flexible workspace, hospitality, meetings & events, or customer-focused operations
- Strong commercial mindset with experience driving revenue and managing budgets
- Confident leader with excellent communication and stakeholder management skills
- Organised, proactive, and comfortable operating autonomously
- Solutions-focused with high attention to detail
What’s on Offer
Opportunity to lead a flagship centre within a growing flexible workspace portfolio.
Customer Experience Manager in London employer: Bottle Rocket Search | Coworking & Flex Space Recruitment
Contact Detail:
Bottle Rocket Search | Coworking & Flex Space Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the flexible workspace and hospitality sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Showcase your experience! When you get the chance to chat with hiring managers, highlight your achievements in driving revenue and improving customer experiences. Use specific examples that demonstrate your impact in previous roles.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly through our website, express your interest, and share how you can add value to their team. It shows initiative and enthusiasm!
✨Tip Number 4
Prepare for interviews by researching the company’s culture and values. Tailor your responses to show how your skills align with their mission of delivering exceptional member experiences. Confidence is key!
We think you need these skills to ace Customer Experience Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Experience Manager role. Highlight your achievements in hospitality and customer-focused operations to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional member experiences and how your commercial mindset can drive revenue in our flexible workspace.
Showcase Your Leadership Skills: We want to see how you lead and motivate teams! Share examples of how you've built a customer-first culture and managed performance in previous roles. This will help us understand your leadership style.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead a flagship centre.
How to prepare for a job interview at Bottle Rocket Search | Coworking & Flex Space Recruitment
✨Know Your Numbers
Make sure you’re familiar with the financial aspects of the role. Brush up on key performance indicators (KPIs) and be ready to discuss how you've driven revenue in previous positions. This shows you understand the commercial side of customer experience.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills, especially in hospitality-led environments. Think about times when you motivated a team or resolved conflicts. This will demonstrate your ability to lead and develop a high-performance culture.
✨Emphasise Customer Experience
Be ready to talk about how you’ve improved customer experiences in past roles. Share specific strategies you implemented to enhance service delivery and member satisfaction. This is crucial for a role focused on operational excellence.
✨Stay Compliant and Safe
Familiarise yourself with health and safety regulations relevant to flexible workspaces. Be prepared to discuss how you’ve ensured compliance in previous roles, as this is a key responsibility in maintaining high standards at the centre.
