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For Companies At a Glance
- Tasks: Lead daily operations and enhance customer experience in a premium flexible workspace.
- Company: Join a dynamic company focused on innovative coworking solutions.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Why this job: Make a real impact by delivering exceptional experiences and driving revenue.
- Qualifications: Experience in hospitality or customer-focused operations with strong leadership skills.
- Other info: Be part of a growing team that values creativity and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
We’re hiring an experienced Centre Experience & Commercial Manager to lead the day-to-day performance of a premium flexible workspace. This is a senior, hands-on role with full accountability for customer experience, commercial performance, and operational excellence. You’ll combine strong commercial ownership with visible site leadership—driving revenue across coworking memberships and meetings & events, while ensuring the centre runs smoothly, safely, and to the highest standards. This role is ideal for someone who thrives in hospitality-led environments, enjoys owning a P&L, and takes real pride in delivering an exceptional member experience.
Key Responsibilities
- Own and deliver centre budgets and KPIs
- Drive revenue across coworking memberships and meetings & events
- Monitor costs, forecasts, and financial performance
- Identify opportunities to maximise income and improve efficiency
Operations & Customer Experience
- Lead the smooth day-to-day operation of the centre
- Maintain high standards of service, presentation, and experience
- Act as the senior escalation point for member issues
- Ensure seamless onboarding and move-in experiences
- Continuously improve processes and service delivery
- Lead, motivate, and develop the on-site team
- Build a high-performance, customer-first culture
- Manage recruitment, performance, and development
Facilities, Compliance & Health & Safety
- Oversee repairs, maintenance, and supplier relationships
- Ensure full compliance with health & safety, GDPR, and AML requirements
- Maintain site certifications, audits, and statutory checks
- Ensure policies and governance standards are met at site level
About You
- Proven experience in flexible workspace, hospitality, meetings & events, or customer-focused operations
- Strong commercial mindset with experience driving revenue and managing budgets
- Confident leader with excellent communication and stakeholder management skills
- Organised, proactive, and comfortable operating autonomously
- Solutions-focused with high attention to detail
What’s on Offer
Opportunity to lead a flagship centre within a growing flexible workspace portfolio.
Customer Experience Manager employer: Bottle Rocket Search | Coworking & Flex Space Recruitment
Contact Detail:
Bottle Rocket Search | Coworking & Flex Space Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the flexible workspace and hospitality sectors. Attend industry events, join relevant online groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal chat, let your passion for customer experience shine through. Share stories that highlight your leadership skills and how you've driven revenue in past roles. Authenticity goes a long way!
✨Tip Number 3
Research the company culture! Before any interviews, dive deep into the company’s values and mission. Tailor your responses to show how your experience aligns with their goals, especially around delivering exceptional member experiences and operational excellence.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. It shows you're genuinely interested in joining our team and makes it easier for us to spot your application. Don’t miss out on the opportunity to stand out!
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Experience Manager role. Highlight your achievements in driving revenue and managing budgets, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for hospitality and customer experience, and explain why you’re the perfect fit for our team. We love seeing genuine enthusiasm!
Showcase Leadership Skills: Since this role involves leading a team, be sure to mention any relevant leadership experiences. We want to see how you’ve motivated teams and improved service delivery in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bottle Rocket Search | Coworking & Flex Space Recruitment
✨Know Your Numbers
As a Customer Experience Manager, you'll need to demonstrate your understanding of budgets and KPIs. Brush up on financial metrics relevant to the role, and be ready to discuss how you've driven revenue in previous positions. This shows you’re not just about customer experience but also about the bottom line.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples where you've motivated a team or improved service delivery. Be prepared to share specific instances where your leadership made a difference, especially in hospitality-led environments. It’s all about showing you can lead by example!
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like a member issue or a compliance challenge. Think through potential scenarios and how you would approach them, focusing on your solutions-oriented mindset. This will highlight your problem-solving skills and attention to detail.
✨Emphasise Customer-Centricity
Since this role is all about delivering an exceptional member experience, come armed with stories that illustrate your commitment to customer satisfaction. Discuss how you've gone above and beyond in past roles to ensure a seamless experience for clients, which aligns perfectly with the company’s values.
