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- Tasks: Lead and mentor a team to provide top-notch technical support for AI solutions.
- Company: Join Botpress, a fast-growing AI start-up revolutionising business automation.
- Benefits: Competitive salary, flexible benefits, and a dynamic work environment.
- Why this job: Be at the forefront of AI technology and make a real impact in the industry.
- Qualifications: Experience in technical support leadership and strong troubleshooting skills required.
- Other info: Remote role available for candidates in the EU or UK with excellent growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Help bring AI agents to companies worldwide. Over the next decade, autonomous agents will redefine how we work. Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic. Our product works today and at scale, across industries, regions, and limitless use cases. As the 3rd fastest-growing B2B AI start-up worldwide, we\’re at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents. The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused. If you want to build foundational technology for one of the most meaningful platform shifts in software, we\’re looking for top talent to join us. This is a remote role open to candidates based in the European Union or United Kingdom.
Key Highlights
- Over 1 million AI agents and chatbots deployed
- 700,000+ platform users
- Trusted by 35% of Fortune 500 companies
- 7 years of expertise in AI solutions
About The Role
As a Technical Support Engineering Lead, you\’ll manage and grow our support engineering team, ensuring our customers get world-class technical assistance and guidance. You\’ll balance hands-on problem-solving with leadership responsibilities, driving improvements in processes, tooling, and knowledge-sharing while mentoring and enabling your team. This role is ideal for someone who thrives at the intersection of technology, leadership, and customer success. You\’ll work closely with Product, Engineering, and Customer Success to deliver an exceptional support experience and scale how our users succeed with AI automation.
Key Responsibilities
- Lead, mentor, and develop a team of Technical Support Engineers
- Set team goals, track performance, and provide coaching for continuous growth
- Oversee support operations, ensuring timely, high-quality responses to customer issues
- Investigate and troubleshoot complex technical problems escalated from the team
- Establish and refine triage, escalation, and incident management processes
- Collaborate with Engineering and Product to surface recurring issues and drive product improvements
- Own and improve internal knowledge bases and external documentation practices
- Analyze support trends, metrics, and user feedback to reduce friction and improve experience
- Represent the support function in cross-functional discussions and planning
Qualifications
- Proven experience in a technical support or engineering leadership role
- Strong technical troubleshooting skills and familiarity with modern web technologies
- Comfortable reading and understanding TypeScript, Node.js, Javascript, and React
- Experience working with APIs, logs, and cloud-based tools
- Knowledge or exposure to AI/LLMs (Large Language Models) and their applications
- Exceptional communication skills with the ability to coach and guide others
- Calm and structured problem-solving approach in high-pressure scenarios
- Experience managing or scaling support operations in a SaaS or AI/ML environment
- Good knowledge of English and French. Bonus: Comfortable working in Spanish, Portuguese, French, or another language in our target regions
- Curious, resourceful, and eager to create an excellent customer experience
About Botpress
Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents. Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career. We operate mainly in-office, with a culture that values both technical rigor and shared ambition. You\\\’ll be on a team that\\\’s not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.
Benefits
- Work at the forefront of AI-powered automation in a fast-growing start-up
- Grow in a dynamic and stimulating environment
- Competitive salary and flexible benefits to support your well-being
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- IT Services and IT Consulting
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Technical Support Engineering Lead employer: Botpress
Contact Detail:
Botpress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineering Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Botpress. A friendly chat can open doors and give you insider info on what they're looking for.
✨Tip Number 2
Show off your skills! If you have a portfolio or examples of your work, make sure to highlight them during interviews. Demonstrating your technical prowess can set you apart from the crowd.
✨Tip Number 3
Prepare for the unexpected! Brush up on your problem-solving skills and be ready to tackle some real-world scenarios during interviews. They want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Botpress team.
We think you need these skills to ace Technical Support Engineering Lead
Some tips for your application 🫡
Show Your Passion for AI: When writing your application, let us see your enthusiasm for AI and how it can transform businesses. Share any relevant experiences or projects that highlight your interest in this field.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. We want to see how your skills align with what we're looking for!
Highlight Leadership Experience: As a Technical Support Engineering Lead, leadership is crucial. Be sure to showcase any past experiences where you've led teams or mentored others, as this will resonate well with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Botpress
✨Know Your Tech Inside Out
As a Technical Support Engineering Lead, you'll need to demonstrate your technical prowess. Brush up on your knowledge of TypeScript, Node.js, and React. Be ready to discuss how you've tackled complex technical problems in the past, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Leadership Skills
This role is all about leading and mentoring a team. Prepare examples of how you've successfully managed teams before. Think about specific instances where you set goals, tracked performance, or coached team members to success. Highlighting these experiences will show that you're not just technically savvy but also a great leader.
✨Understand Customer Success
Since you'll be working closely with customers, it's crucial to convey your understanding of customer success. Prepare to discuss how you've improved customer experiences in previous roles. Share any metrics or feedback that demonstrate your impact on customer satisfaction and support operations.
✨Be Ready for Cross-Functional Collaboration
Collaboration with Product and Engineering is key in this role. Think of examples where you've worked across teams to solve issues or improve processes. Being able to articulate your experience in cross-functional discussions will show that you can effectively represent the support function and drive product improvements.