At a Glance
- Tasks: Manage strategic customer relationships and oversee product implementations on the Botify platform.
- Company: Join Botify, a leader in AI search technology trusted by top brands.
- Benefits: Enjoy 25 PTOs, flexible working, private health insurance, and more.
- Other info: Opportunities for personal growth and a commitment to diversity.
- Why this job: Be a key player in driving digital discovery for renowned brands.
- Qualifications: 4+ years in client-facing roles, fluent in French and English.
The predicted salary is between 70000 - 76000 £ per year.
Botify’s leading agentic AI search technology and seasoned experts ensure every brand has the power to be found, both in traditional and AI search. With one powerful platform, brands achieve visibility, relevance, and greater control across Google, Bing, ChatGPT, Perplexity, and more. Botify’s technology powers agentic workflows, AI-driven recommendations, and automated cross-platform indexation and deployment. Brands maximize visibility wherever consumers, bots, and AI agents search, protecting and capturing revenue across all search platforms. Trusted by 500+ leading brands including Macy’s, Levi’s, Farfetch, the New York Times, and Marks & Spencer, Botify drives digital discovery, sustained profitability, productivity, and brand authority in an AI-first world.
As a member of Botify’s Global Services Organization, the Customer Program Manager plays a crucial role in facilitating collaboration between Botify and its most strategic clients. They are instrumental in ensuring the seamless execution of multi-threaded implementation and service programs on the Botify platform. Customer Program Managers act as the linchpin connecting key stakeholders and initiatives, providing both structure and direction within client relationships and internally.
Fixed-Term Contract (FTC) Duration: 4 to 6 months, starting end of 2026
Your responsibilities:
- Maintain a portfolio of strategic customers, partnering closely with Botify Account Team members to drive strategy and cultivate long-term relationships with key client stakeholders.
- Identify key performance indicators (KPIs) and develop Success and Engagement plans to accelerate adoption and guide clients towards desired outcomes.
- Oversee and project manage product implementations for both new strategic customers and existing clients, expanding their Botify product scope.
- Regularly monitor and provide updates on client health and adoption to expand engagements and identify opportunities for maximizing value from Botify.
- Monitor platform functionality and integrations for customers, coordinating technical work with Botify's support team and global services resources when necessary.
- Coordinate and lead complex technical discussions in collaboration with Botify support or engineering team resources.
- Develop and deliver content for client-facing sessions and executive business reviews (both remote and on-site) in partnership with Account Managers and SEO Success Managers.
- Partner with Account Managers to identify and execute growth strategies.
- Assist in building and implementing internal processes to enhance efficiency in service delivery.
Who we're looking for:
Your qualities:
- Creative Problem Solver
- Autonomous and Independent
- Works well under pressure and in ambiguous situations
- Strong technical acumen
Experience:
- 4+ years of experience in client-facing roles with a focus on Program Management, Project Management, Technical Customer Success, Implementation Management, or similar roles, preferably in a B2B SaaS environment.
- Fluent in French and English (written and spoken), with daily client interaction in both languages (~60% French, ~40% English).
- Significant customer-facing experience leading enterprise customers through business or technology transformations, with large account/project management experience.
- Experience working with complex enterprise software solutions.
- Proven ability to facilitate and contribute to complex technical discussions.
- Interest in SEO; previous experience in the industry is a plus.
Salary £70,000 - £76,000 base salary + 15% bonus
What's in it for you:
- 25 PTOs/yr and flexible working policies
- Workplace pension scheme with Penfold
- Employee referral program
- Private health insurance with Vitality (including medical, dental, mental health, and more)
- Wide range of benefits (ClassPass, Cyclescheme, train ticket loan & more)
- Regular Lunch & Learns, team socials and off-site events
- Travel stipend to work from our offices in Paris, London, New York and Singapore
- Opportunities for personal and professional development (career coaching with Bravely, social responsibility initiatives).
Botify is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Industry research shows that women and those in traditionally underrepresented groups generally don't apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don't check 100% of the boxes - that's okay - we encourage you to apply anyway and highlight what you can bring to the table!
Customer Program Manager - French speaking - Fixed-Term Contract (FTC) in City of London employer: Botify
At Botify, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As an Associate Account Manager, you'll enjoy competitive salaries, unlimited paid leave, and flexible working policies, all while collaborating with some of the world's leading brands in a fast-paced environment. With ample opportunities for personal and professional growth, including career coaching and international travel stipends, Botify is committed to empowering its employees to thrive and succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Program Manager - French speaking - Fixed-Term Contract (FTC) in City of London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Botify.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Botify. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Program Manager - French speaking - Fixed-Term Contract (FTC) in City of London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Botify.
How to prepare for a job interview at Botify
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Botify's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Botify offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
