At a Glance
- Tasks: Lead and manage a vibrant pub, ensuring exceptional service and team development.
- Company: Join London's biggest independent pub company with a focus on quality and community.
- Benefits: Competitive salary, bonuses, discounts, and career progression opportunities.
- Other info: Enjoy annual trips, team socials, and a supportive family atmosphere.
- Why this job: Be part of an award-winning team and make a real impact in a fun environment.
- Qualifications: Minimum 2 years as a General Manager with strong leadership and business skills.
The predicted salary is between 40000 - 50000 £ per year.
Welcome to London's biggest independent pub company. Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London. Our ethos focuses on acquiring the best sites in the right locations and recruiting exceptional talent who are as passionate about food and drink as we are.
In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for ‘Best Managed Pub Company - 2-50 sites’. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, and once again won ‘Best Managed Pub Company - 2-50 sites’ in 2023.
Urban Pubs, Bars and Restaurants are currently recruiting for a talented and highly skilled General Manager with personality & charisma for our expanding group. This is an exciting time to join a people-focused and progressive operations-led business.
The Role: As GM you will take full ownership of all aspects of running the venue. You will be given autonomy and run the site as if it were your own business. Your team will look up to you, so it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction.
What we are looking for:
- Minimum 2 years’ experience as a general manager
- Solid communication and organisational skills
- Superb customer & floor service skills
- Excellent all-round business knowledge from financials to customer satisfaction
- An entrepreneurial flare
- Passionate about people, training, mentoring, and growing a team
What's in it for me:
- A competitive salary & bonus scheme
- Training and development
- Career progression and promotion opportunities
- 30% discount across all our pubs, bars and restaurants
- Annual team trips abroad, regular management incentives and socials
- 28 days holiday
- Employee Assistance Programme (EAP)
- Awesome referral scheme
- Birthdays off
- Cycle to work scheme
Interested in hearing more? Get in touch so we can arrange to meet up and show you around.
General Manager in London employer: Botanica Hall
Urban Pubs & Bars is an exceptional employer, recognised for its commitment to employee growth and a vibrant work culture. With a focus on training and development, team members enjoy numerous opportunities for career progression within a rapidly expanding group of award-winning venues in London. The company fosters a fun, family-like atmosphere, offering competitive salaries, generous discounts, and exciting team incentives, making it an ideal place for those looking to thrive in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Botanica Hall. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Botanica Hall
Don't be shy about reaching out to Botanica Hall directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Botanica Hall and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Botanica Hall
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
