Field Clinical Specialist Supervisor, EP (UK South) in Brighton

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance. At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the Role: The core objective of this role is to lead and coach on the day-to-day activities of Field Clinical Specialists as key members of the commercial organisation. Provide continuous tools and education to team members to ensure up to date industry, competitor and product knowledge. Actively support the division to achieve their annual sales targets. Coordinate with training teams for onboarding and training new members of the team and additional internal training sessions.

As part of the electrophysiology (EP) department, this remote field-based role offers a permanent position and requires weekly travel (approx. 60%) across South UK (from Birmingham down to the Exeter region, South Wales, and parts of the western region of Greater London), supporting team members and clients based on their needs.

Your responsibilities will include:

• Physician training: Conduct training for physicians on EP products and procedures; design, develop and plan training programs for healthcare professionals, together with Marketing / Business Unit Managers.
• Clinical selling: Assist the sales team with hospitals in-lab-service; guide initial procedures conducted by newly trained healthcare professionals to assure successful outcome; promote adaptation to best demonstrated practices.
• Advisor / expert of products: Act as consultant for healthcare professionals by providing solutions to medical, clinical and technical questions; recommend the best clinical solutions as part of product strategy; responsible for all clinical aspects of product evaluation and clinical trials; work closely with Marketing in the development of training materials.
• Market development: Growing the number of procedures through training and development of key centres / physicians; assist Business Unit Manager / Marketing Manager in assessment of potential new accounts; attend joint visits and provide in-lab-service at hospitals if necessary; present solution advantages in hospital level workshops.
• Sales training: Assist procedures and product training programs for commercial teams; act as a contact person with regional / international training function and ensure maximum effectiveness of the division's sales effort; may train new hires as required and co-visit hospitals and co-hold hospital level workshops.
• KOL relationship management: As a key member of the national sales team, maintain KOL relationships and possible COE centres.

As an interface between clients and customer service, you are responsible for facilitating the sharing of documents and processes to identify, notify and ensure any complaints or problems are addressed, thereby demonstrating a high commitment to Quality in all interactions and behaviours. Drive as needed to support and facilitate any field corrective actions as required. Assure that appropriate resources (personnel, tools, etc.) are maintained to Quality System compliance and adhere to the BSC Quality Policy. Establish and promote a work environment that supports the Quality Policy and Quality System.

This remote field-based role requires frequent weekly travel (approx. 60%) across South UK based on customer and team needs. Occasional weekend work may be required.

What are we looking for in you:

• Clinical experience within Electrophysiology or Cardiac Rhythm Management (CRM).
• Experience of coaching or mentoring team members in a clinical environment.
• Successfully completed degree studies (or equivalent) within Biomedical Sciences or healthcare subject is beneficial.
• Strong communication skills across all levels of an organisation.
• Can understand and communicate complex technical and clinical details.
• Can rapidly adapt to a very dynamic marketplace.
• Strong team player, collaborative, can build relationships and work cross-functionally.
• Self-motivated and can influence others.
• Flexible, adaptable but focused and persistent.
• Willing and can travel extensively as required by workload.
• Available for occasional weekend work.

What we can offer to you:

• Experience in a groundbreaking multinational company with attractive benefits.
• Inspirational colleagues and culture.
• Career development and team management.
• Fast growing and innovative environment.
• A company team culture.
• International opportunities.
• Excellent training/development programs.
• A permanent position.
• A remote field-based role.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare.