At a Glance
- Tasks: Manage inventory, process orders, and analyse data to optimise operations.
- Company: Join Boston Scientific, a leader in medical innovation and caring culture.
- Benefits: Enjoy an attractive benefits package and excellent training opportunities.
- Other info: Hybrid working model with international opportunities and a team-oriented culture.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: 3 years in supply chain, strong Excel skills, and a customer-centric mindset.
The predicted salary is between 28800 - 43200 £ per year.
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
Purpose Statement
The Field Inventory Specialist will be responsible for processing Capital Equipment orders, monitor and reconcile cycle counts of hospital consigned and sales rep assigned inventory. They will also liaise with Sales teams to ensure compliance with company policies is met and KPIs are reached. Primary responsibilities will include data analysis, driving optimization programs with local business leads and customers, leveraging existing global tools and data sources. This full time position is for a 12-month fixed term contract. The role is based from our Hemel office, and offers hybrid working (2-3 days per week onsite in the office).
Key Responsibilities
- Support inventory management activities (count schedule, tools and progress monitoring);
- Process and analyse cycle count data leveraging company tools, Microsoft Excel and ERP system;
- Create, maintain and share ad hoc reporting on expiry scrap, inventory discrepancies and optimization programs;
- Monitor relevant KPIs;
- Support and guide new product launches and transitions;
- Support roll-out and adoption of existing and new field inventory management tools;
- Analyse field inventory landscape – identify priorities and opportunities for optimal balance between required service and cost (expiry scrap, inventory levels);
- Build relationship with divisional business unit managers, hospital staff and other functional stakeholders;
- Ensure compliance to company policies;
- Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements;
- Monitor the complete delivery processes (e.g. Distribution Center and/or carrier);
- Handle service complaints from customers and/or sales representatives.
What are we looking for in you?
- At least 3 years of experience in supply chain environment or similar role;
- Attention to detail;
- Analytical approach;
- Solid Excel knowledge;
- SAP user;
- Customer centric;
- Willing to drive continuous improvement;
- Highly adaptable, flexible and willing to accept new ideas, processes and tools;
- PowerPoint, Tableau, other DB and reporting tool knowledge is a preferred qualification.
What We Can Offer To You
- Attractive benefits package;
- Inspirational colleagues and culture;
- Fast growing and innovative environment;
- A team-oriented company culture;
- International opportunities;
- Excellent training/development programmes.
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
Customer Care Representative, Field Inventory Management (12-month FTC) employer: Boston Scientific
At Boston Scientific, we pride ourselves on fostering a diverse and high-performing work environment that empowers our employees to tackle significant health industry challenges. With a strong focus on career development, we offer excellent training programmes and international opportunities, all while maintaining a supportive team-oriented culture. Located in Hemel, our hybrid working model allows for flexibility, ensuring that you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Representative, Field Inventory Management (12-month FTC)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boston Scientific. Understand their mission and values, especially around innovation and caring. This will help you connect your experience to what they’re all about.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer care and inventory management. Think about specific examples from your past roles that showcase your analytical skills and attention to detail.
✨Tip Number 3
Show your enthusiasm! During the interview, let your passion for the role shine through. Talk about how you can contribute to the team and drive continuous improvement in inventory management.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Customer Care Representative, Field Inventory Management (12-month FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the job description. Highlight your supply chain experience, analytical skills, and any relevant tools you've used like Excel or SAP. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your customer-centric approach and willingness to drive continuous improvement.
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just duties. Use numbers and examples to demonstrate how you've made an impact in previous roles. We love seeing how you've driven optimisation or improved processes!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Boston Scientific
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Customer Care Representative role. Familiarise yourself with inventory management processes, data analysis, and the tools mentioned in the job description, like Microsoft Excel and ERP systems. This will show that you're not just interested but also prepared.
✨Show Your Analytical Skills
Since the role requires an analytical approach, be ready to discuss your experience with data analysis. Prepare examples of how you've used data to drive improvements or solve problems in previous roles. This will demonstrate your capability to handle the responsibilities effectively.
✨Emphasise Teamwork
Boston Scientific values collaboration, so highlight your experience working in teams. Share specific instances where you’ve successfully collaborated with others, especially in a supply chain or customer service context. This will align with their focus on global collaboration and a team-oriented culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s inventory management practices or how they measure success in this role. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values, particularly around innovation and continuous improvement.
