At a Glance
- Tasks: Support Field Action execution and drive process improvements across EMEA.
- Company: Join Boston Scientific, a diverse and inclusive employer making a difference in healthcare.
- Benefits: Hybrid work model, access to training, and opportunities for career advancement.
- Other info: Collaborative environment with a focus on innovation and high performance.
- Why this job: Be part of a team tackling important health challenges while growing your skills.
- Qualifications: Strong interpersonal skills and experience in stakeholder management required.
This job is with Boston Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.
Background
We are seeking an additional resource to support Field Action execution and to drive ongoing FA related process improvement initiatives, within the European, Middle East and Africa (EMEA) Region.
Role Overview
The Quality System Specialist will play a pivotal role as a Regional Field Action Coordinator (RFAC), supporting the EMEA Field Action Process. This individual will be part of a dedicated team responsible for planning, executing, and closing field actions, as well as identifying and implementing process improvement initiatives in collaboration with impacted stakeholders. This role involves close partnership with Global, Regional, and in-country Quality FA teams, as well as cross-functional stakeholders in Marketing, Regulatory Affairs, and Customer Care. Success in this position requires excellent interpersonal skills and stakeholder management experience, with a strong focus on process efficiency, while ensuring adherence to quality system requirements that meet Boston Scientific, customer, and regulatory expectations. This is a hybrid position, which means working three days from the office and two days from home.
Key Responsibilities
- Manage the EMEA Regional Field Action process execution steps in accordance with defined procedures.
- Collaborate with cross-functional teams (Regulatory, Quality, Customer Care) to ensure stakeholder understanding and expectations in relation to Field Action activities.
- Represent EMEA Quality Regional FA Team in cross-functional meetings and improvement workstreams.
- Support the execution of EMEA FA process improvement initiatives.
- Communicate effectively across all levels of the organisation, tailoring messaging to audience.
- Influence decision-making through clear articulation of risks, trade-offs, and business impact.
- Assist with audits and inspections related to field action processes.
- Ensure timely and accurate documentation of NCEP/CAPA investigations in accordance with established procedures in relation to the Field Action Process.
Quality System Specialist - Field Action (FA) Process in Cornwall employer: Boston Scientific
At Boston Scientific, we pride ourselves on being an inclusive employer that champions diversity and innovation within a collaborative work environment. Our commitment to employee growth is evident through access to cutting-edge tools and training, empowering you to advance your career while making a meaningful impact in the healthcare industry. With a hybrid working model and a supportive culture, we ensure that every team member can thrive and contribute to our mission of improving patient outcomes across the EMEA region.
