Field Clinical Specialist, CRM (North West England) in London

The Field Clinical Specialist (FCS) provides field/remote clinical, technical and educational support to assigned accounts at a Regional and sometimes National or EMEA level. Work is driven by Customer demand and pre-planned support requirements. The primary focus is with case support and using clinical expertise to influence Customer usage of the full portfolio.

Supporting the Boston Scientific Cardiac Rhythm Management (CRM) product portfolio across North West England, this remote field-based role offers a permanent position and requires extensive travel (approx. four days per week in the field; however, the amount is dependent on client needs).

Your responsibilities will include:

• Serves as primary resource for clinical support in the areas of case coverage, troubleshooting and account support.
• Educates customers on the merits and proper clinical usage of our CRM products by supporting implants, assisting with troubleshooting, providing education and training for Cardiac Physiologists and clinicians to keep customers abreast of the latest product and technology developments and proper programming of devices.
• Attends cases in labs of hospital accounts for implant support and development efforts.
• Provides initial and continuous, as needed, training in the field and feedback for sales teams (as appropriate) on products, features and accounts.
• Supports Sales teams in meeting with existing and potential clients (e.g., physicians, physician office groups at hospitals) by traveling as required to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them to achieve their goals.
• Develops relationships with hospital personnel (e.g., through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospitals and to identify key decision makers to facilitate future sales.
• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, technical support) to develop optimal solutions.

In this role, you will be part of the UK North team. Primarily responsible for covering North West England, you may on occasion be required to support colleagues in neighbouring regions. This remote field-based role requires extensive travel (approx. four days per week in the field; however, the amount is dependent on client needs) within the assigned territory.

What are we looking for in you:

• Successfully completed qualification within clinical physiology specialising in cardiology, or equivalent professional experience.
• Professional experience in a clinical role within hospitals or industry with CRM or alternative cardiology focused medical devices.
• Can understand and communicate complex technical and clinical details.
• Can rapidly adapt to a very dynamic marketplace.
• Strong team player, collaborative, can build relationships and work cross-functionally.
• Self-motivated and can influence others.
• Flexible, adaptable but focused and persistent.
• Willing and can travel extensively as required by workload.

What we can offer to you:

• Experience in a groundbreaking multinational company with attractive benefits.
• Inspirational colleagues and culture.
• Fast growing and innovative environment.
• A company team culture.
• International opportunities.
• Excellent training/development programs.

As a Disability Confident employer, we welcome applications from all backgrounds and are committed to providing reasonable adjustments to support candidates and employees with disabilities.