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- Tasks: Lead a high-performing team to enhance customer service across the UK & Ireland.
- Company: A leading global medical company focused on exceptional customer experiences.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in customer satisfaction within the MedTech and Life Sciences sectors.
- Qualifications: 5+ years of experience in customer service and strong leadership skills.
- Other info: Join a dynamic team dedicated to service quality improvements.
The predicted salary is between 36000 - 60000 £ per year.
A leading global medical company in the UK is looking for a Customer Excellence Manager to oversee customer service operations across the UK & Ireland. This full-time role involves leading a high-performing team, ensuring exceptional customer experiences, and driving service quality improvements.
The ideal candidate has over 5 years of relevant experience and strong leadership capabilities, particularly in the MedTech or Life Sciences sectors. The role offers a hybrid working model based in Hemel Hempstead.
Customer Excellence Leader, UK & Ireland — Hybrid in Kings Langley employer: Boston Scientific Gruppe
Contact Detail:
Boston Scientific Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Excellence Leader, UK & Ireland — Hybrid in Kings Langley
✨Tip Number 1
Network like a pro! Reach out to folks in the MedTech and Life Sciences sectors. Use LinkedIn to connect with current employees at the company you're eyeing. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company's values and recent projects. We want to show that we’re not just a good fit for the role, but also for the company culture. Tailor your answers to reflect how our experience aligns with their mission.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with us. This will help us articulate our leadership experience and customer service strategies clearly, making us stand out as a top candidate.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds. It shows our enthusiasm for the role and reinforces our commitment to delivering exceptional customer experiences.
We think you need these skills to ace Customer Excellence Leader, UK & Ireland — Hybrid in Kings Langley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Excellence Leader role. Highlight your experience in customer service operations and any leadership roles you've held, especially in MedTech or Life Sciences. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer excellence and how you can lead a high-performing team. Be sure to mention specific examples of how you've driven service quality improvements in the past.
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your leadership capabilities. Share stories that demonstrate your ability to motivate and inspire others, as well as how you've successfully managed teams in previous positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. We can't wait to hear from you!
How to prepare for a job interview at Boston Scientific Gruppe
✨Know Your Stuff
Make sure you brush up on the latest trends and challenges in the MedTech and Life Sciences sectors. Being able to discuss industry specifics will show that you're not just a candidate, but someone who understands the landscape.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved customer service or drove quality improvements. This will help demonstrate your capability as a Customer Excellence Leader.
✨Understand the Company Culture
Research the company’s values and mission. Be ready to explain how your personal values align with theirs. This can really set you apart and show that you’re a good fit for their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company’s future plans. This shows your genuine interest in the position and helps you assess if it’s the right fit for you too.
