At a Glance
- Tasks: Deliver frontline IT support and resolve incidents for UK & Ireland employees.
- Company: Join a dynamic team focused on enhancing employee tech experiences.
- Benefits: Hands-on role with opportunities for growth and skill development.
- Other info: Collaborate with global teams in a fast-paced, customer-focused environment.
- Why this job: Make a real impact by shaping IT services and supporting your colleagues.
- Qualifications: IT qualification or experience in first/second-line support required.
The predicted salary is between 31500 - 38500 £ per year.
In this role you will deliver frontline IT support to UK and Ireland employees, ensuring timely resolution of incidents and service requests. You will act as the local IT contact, collaborating with regional and Global IT teams to maintain reliable end-user technology and positive employee experiences. You will support devices, collaboration tools, and business applications while adhering to global IT standards and security requirements. This position offers a hands-on, customer-focused environment with impact on onboarding, asset management, and IT service quality. You will help shape a responsive, professional IT partner for the business.
Responsibilities
- Provide first- and second-line IT support for onsite and remote UK and Ireland employees within agreed SLAs.
- Own technical issues from incident to resolution and escalate when needed to regional/global teams.
- Support end-user devices and core applications (Windows 11, Microsoft 365, Microsoft Authenticator).
- Record and manage incidents and service requests in ServiceNow.
- Assist with onboarding/offboarding, device provisioning and guidance.
- Maintain local IT services and infrastructure (meeting-room tech, printers, network).
- Support collaboration and video-conferencing tools (Microsoft Teams, Zoom, Logitech room systems).
- Manage IT asset lifecycle (hardware deployment, refresh, inventory, disposal).
- Create and maintain technical documentation and knowledge base articles.
- Collaborate on technology projects, upgrades, deployments, and IT initiatives with regional/global teams.
- Follow IT policies, security standards, regulatory requirements and escalate security issues as needed.
- Maintain strong employee experience through responsive, clear communication during support.
Key requirements
- A relevant IT qualification, professional certification, or equivalent practical experience.
- At least two years in first- or second-line IT support in a corporate environment.
- Experience supporting both onsite and remote users with a strong customer focus.
- Hands-on experience with Windows 11, Microsoft 365 and common end-user technologies.
- Experience with laptops, mobile devices, printers, and meeting-room equipment.
- Experience using ServiceNow or similar ITSM platforms.
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal English communication skills.
- Ability to prioritise requests, own issues, and meet SLAs.
- Ability to work independently and collaborate with regional/global IT teams.
- Strong organisational and time-management skills.
- Good understanding of IT security principles and policy compliance.
Local IT Support Specialist - UK & Ireland employer: Boston Scientific Corporation
At Boston Scientific, we pride ourselves on being an exceptional employer, offering a collaborative culture that fosters innovation and personal growth. With remote working opportunities across the UK and Ireland, employees benefit from access to cutting-edge tools and training, ensuring they can advance their careers while making a meaningful impact in healthcare. Join us to be part of a global team dedicated to improving lives through your work, supported by a strong commitment to diversity and employee development.
Contact Details:
Boston Scientific Corporation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Local IT Support Specialist - UK & Ireland
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Boston Scientific Corporation values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Boston Scientific Corporation might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Boston Scientific Corporation!
✨Direct Apply to Boston Scientific Corporation
Let's not forget to apply directly through the Boston Scientific Corporation website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Local IT Support Specialist - UK & Ireland
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Boston Scientific Corporation.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Boston Scientific Corporation. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Boston Scientific Corporation
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
