Field Clinical Specialist, CRM (South West UK) in Bristol

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the Role

The Field Clinical Specialist (FCS) provides field/remote clinical, technical and educational support to assigned accounts at a Regional and sometimes National or EMEA level. Work is driven by Customer demand and pre-planned support requirements. The primary focus is with case support and using clinical expertise to influence Customer usage of the full portfolio.

Supporting the Boston Scientific Cardiac Rhythm Management (CRM) product portfolio across South West UK (including South Wales, Bristol, Devon, Plymouth and South Wales), this remote field-based role offers a permanent position and requires extensive travel (approx. four days per week in the field based on client needs). Your responsibilities will include:

• Serves as primary resource for clinical support in the areas of case coverage, troubleshooting and account support.
• Educates customers on the merits and proper clinical usage of our CRM products by supporting implants, assisting with troubleshooting, providing education and training for Cardiac Physiologists and clinicians to keep customers abreast of the latest product and technology developments and proper programming of devices.
• Attends cases in labs of hospital accounts for implant support and development efforts.
• Provides initial and continuous, as needed, training in the field and feedback for sales teams (as appropriate) on products, features and accounts.
• Supports Sales teams in meeting with existing and potential clients (e.g., physicians, physician office groups at hospitals) by traveling as required to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them to achieve their goals.
• Develops relationships with hospital personnel (e.g., through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospitals and to identify key decision makers to facilitate future sales.
• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, technical support) to develop optimal solutions.

In this role, you will be part of the UK South team, primarily responsible for covering South West UK. You may on occasion be required to support colleagues in neighbouring regions across the south of the UK. This remote field-based role requires extensive travel (approx. four days per week) within the assigned territory.

What are we looking for in you:

• Successfully completed degree studies (or equivalent) within Biomedical Sciences, Life Sciences or a healthcare subject (e.g. within the field of cardiology) is beneficial.
• Professional experience in a clinical role within hospitals or industry, preferably within CRM or with alternative cardiology focused medical devices is beneficial.
• Strong communication skills.
• Can understand and communicate complex technical and clinical details.
• Can rapidly adapt to a very dynamic marketplace.
• Strong team player, collaborative, can build relationships and work cross-functionally.
• Self-motivated and can influence others.
• Flexible, adaptable but focused and persistent.
• Willing and can travel extensively as required by workload.

What we can offer to you:

• Experience in a groundbreaking multinational company with attractive benefits.
• Inspirational colleagues and culture.
• Career development.
• Fast growing and innovative environment.
• International opportunities.
• Excellent training/development programs.
• A permanent position.
• A remote field-based role.

As a Disability Confident employer, we welcome applications from all backgrounds and are committed to providing reasonable adjustments to support candidates and employees with disabilities.