Digital and Transformation Lead (PCN) in Boston

We have a fantastic opportunity for a Digital and Transformation Lead to work 4 days a week (0.8 FTE) to join the PCN to support the 6 core network practices, the Clinical Director, the Director of Strategy and Partnerships and the PCN Manager in the delivery of the Network DES helping to shape and inform innovative and exciting new services. You will have the opportunity to bring your ideas to continually develop and improve the delivery of care in collaboration with partner providers to meet the local population health needs.

The core objective of the PCN Digital and Transformation Lead role is to support the PCN and its practices to deliver ongoing improvement to services and workstreams in line with achieving the DES and Impact and Investment Fund (IIF). The role will require experience in quality/service improvement, expertise in transformational change and a good understanding of general practice systems and processes, including familiarity with general practice digital systems and how they can be used to deliver improvement. Experience of using data to drive and design service improvements will also be an advantage.

Main duties of the job:

• To support delivery of the PCNs commitments under the Network Contract DES by enabling service improvement, supporting digital adoption and using data to drive change.
• The post holder will work with practices and system partners to improve patient access, experience and outcomes through practical implementation of transformation initiatives.

Applicants should have:

• A full UK driving License and suitable access to transport to be able to travel to sites within the PCN area.
• Enhanced DBS check conducted by Boston PCN upon job offer.
• The right to work in the UK.

About us:

The PCN works collaboratively to provide additional services to those already found in GP practices. PCNs have the potential to benefit patients by offering improved access and extending the range of services available to them and by helping to integrate primary care with wider health and community services. Boston PCN brings together six GP practices, health and care partners, patient organisations and the voluntary sector across Boston.

Our Vision: Our vision is a community where everyone feels valued, has a sense of belonging and can achieve what is important to them.

Our Mission: Our mission is to join up our practices with other health and care providers, charities and community groups, so that everyone in our community receives the level of support they need, when they need it, close to their home.

Our Values:

• We put people at the centre of all that we do.
• We are united in purpose standing together; one team, one voice, one heart.
• We build trust and are honest, acting with integrity and compassion.
• We are inclusive, valuing and championing diversity.
• We are brave to positively challenge the status quo to bring innovation and real change for a better future.
• We are responsible, using our existing strengths and assets effectively and bringing new resources to level up our community.

Job responsibilities:

• Support the delivery of PCN transformation priorities in line with Network Contract DES requirements.
• When requested by the practices and if needed, work with them to identify service challenges and implement practical improvement solutions.
• Assist in redesigning pathways to improve access, efficiency and patient experience.
• Contribute to the development and delivery of the PCN transformation plan.
• Provide hands-on support to practices to implement and sustain agreed changes.
• Apply quality improvement tools to support change and monitor outcomes.
• Support practices to use and optimise digital systems (e.g. online consultations, clinical systems, workflow tools).
• Assist with implementation of new technologies and digital initiatives across the PCN.
• Promote digital inclusion and support equitable access to services.
• Ensure digital changes align with PCN and system priorities.
• Be responsible for leading on DPIAs and data sharing agreements.

Data & Population Health:

• Use data, and in conjunction with the practices, to support service improvement, population health management and workforce planning.
• Collect, analyse, and present data to highlight trends, variation, and opportunities for improvement.
• Support consistent use of metrics and reporting across practices.
• Contribute to monitoring and evaluation of transformation initiatives.

Stakeholder Engagement & Communication:

• Build effective working relationships with practice staff, PCN colleagues and system partners.
• Engage clinical and non-clinical teams in transformation activity.
• Support communication of changes to staff and patients.
• Facilitate sharing of learning and best practice across practices and PCNs.
• Participate in meetings, working groups, and improvement initiatives.

Policy & Service Development Support:

• Support interpretation and local implementation of national and system priorities, including the Network Contract DES.
• Assist in aligning practice activity with PCN and ICB objectives.
• Keep up to date with relevant policies and guidance.

Person Specification:

• Experience in general practice, primary care, or a service improvement role.
• Understanding of PCNs and the Network Contract DES (or willingness to develop this knowledge).
• Experience supporting change, service improvement or project delivery.
• Ability to use data to inform decisions and measure outcomes.
• Familiarity with digital systems used in healthcare or similar environments.
• Strong communication and interpersonal skills.
• Ability to work independently with appropriate supervision and prioritise workload.
• Commitment to equality, diversity, inclusion, and improving access for all patients.
• Commitment to improving NHS services and patient outcomes.

The post-holder will strive to maintain quality within the PCN, and will:

• Alert other members to issues of quality and risk.
• Assess their own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the PCN by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
• Work effectively with individuals in other agencies to meet patients' needs.
• Effectively manage own time, workload and resources.

Qualifications:

• Grade A - C (or 5 and above) in English and Maths GCSE.
• Experience working in general practice with a good working knowledge of practice systems, processes and procedures.
• Experience of using programme management and improvement techniques.
• Experience of interpreting national and/or system objectives into tangible plans for delivery.
• Ability to extract, collate, visualise and use data and insight to both drive change and to understand and adapt programmes.
• Excellent communication skills and an ability to engage successfully with a wide range of people at all levels within an organisation.
• Ability to interpret qualitative and quantitative information from a range of sources and present in a clear and concise way to stakeholders.
• Demonstrable experience of performance and delivery in complex working environments.
• Self-motivated with the ability to motivate and empower others to achieve specific goals.
• Ability to understand, interpret and present complex and/or sensitive information.
• Continuous improvement, change management and service redesign.
• Competent in a range of software applications e.g., Microsoft Outlook, Word, PowerPoint, Excel.
• Effective time management skills and the ability to prioritise workload to meet strict deadlines.
• High level, professional, articulate presentation skills.
• Enthusiasm, drive, and the ability to cope in challenging situations.
• Ownership; personal responsibility and accountability for delivering commitments.
• First degree level qualification in relevant area.
• Experience of using SystmOne.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.