Patient Access Coordinator I - Part-time, Night Shift

Customer service liaison for the first impression of the medical center. Greets patients, accurately obtains all demographical information, obtains all regulatory data (HIPAA, Medicare, Mass Pro, JACHO, DPH, Emtala, Subscriber, Health Care Proxy), obtains appropriate signatures from patients along with providing patients with regulatory paperwork. Assures eligibility of insurance date along with collection of copays. Identifies the patient correctly through the EMPI search, and re-verifies with patient including re-verification when bracelet is put on patient. Prints appropriate paperwork and escorts patient to location. Answers telephones, works on quality checks of registrations. Assists all hospital departments in facilitating the accurate registration of patients in order for areas to be able to do their job functions. Handles day to day bed placement including scheduled, urgent and emergency admission functions of admitting, transferring, discharging, including all death procedures. Works closely with scheduling and precertification areas within Patient Access.

Shift: Part-Time, Night Shift, 11 pm - 7:30 am / Saturday-Sunday

Responsibilities/Essential Functions:

• Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.
• Obtains accurate patient information and enters into the Meditech computer system.
• Chooses correct medical record number.
• Verifies and updates all demographical information/date of birth-address-maiden name-social security number.
• Verifies and updates all insurance information.
• Obtains all regulatory data.
• Obtains accurate insurance information according to policies.
• Obtains signatures according to policies.
• Checks quality of own registrations daily.
• Assigns beds for patients according to service and diagnosis.
• Shows respect for confidentiality at all times.
• Answers phones with name and department within 3 rings.
• Knows all down time procedures.
• Is knowledgeable on death process.
• Cross trains to several different areas of Patient Access registration.
• Assumes Patient Access front desk responsibilities as needed.
• Follows all departmental policies and procedures.

Responsibilities/Non-Essential Functions:

• Assures area they are working in is stocked for next shift.
• Cleans off printers at end of shift.
• Cleans off faxes.
• Assures food is out of refrigerator weekly.
• Tells supervisor if supplies are low.
• Cleans area where worked daily.
• Throws all confidential papers in recycle bin.

Reporting Requirements:

• Reports to Team Leaders/ Supervisor and Managers of Patient Access.
• Reports to Administrative Director of Patient Access.

Accountability:

• Accountable for exceptional customer services.
• Accountable for accurate demographical and revenue cycle data entry.
• Accountable for confidentiality.
• Accountable for all regulatory requirements.
• Accountable for getting appropriate signatures and paperwork generated /Consent of treatment.
• Accountable to check revenue log daily and to turn it in to a lead.
• Accountable to follow all policies and procedures of the department and medical center.
• Accountable for all essential and non-essential functions.

Qualifications:

• Minimum Education: High School Graduate. Some College preferred.
• Minimum Experience: 2-4 years in a health care setting with medical terminology and registration/check in experience is required. Insurance knowledge preferred.
• Minimum skills/abilities: Ability to multi-task, Excellent customer service skills, Excellent communication skills.

Equal Opportunity Employer/Disabled/Veterans