Cochlear Implant Coordinator

Knowledge and understanding of standard patient care and health care system policies and procedures.

Skill in demonstrating excellent customer service.

Ability to identify and report changes in patient's condition or equipment malfunctions to Director.

Ability to organize and prioritize workload.

Advanced skill in various clerical support functions: filing, inventory, data entry, email and basic correspondence, phone.

Basic skill in computers/Microsoft Office, strong Excel experience preferred.

Skill in using computerized medical record system (scheduling, registration, billing).

Skills in self-time management and organizing workspace.

Effective oral and written communication.

Basic knowledge of medical terminology and/or anatomy or ability to learn the same.

Ability to stand and walk seventy percent (70%) of the time when assisting in patient care activities or clinical procedures or office duties. Ability to use proper body mechanics to lift, push or pull up to 50 lbs.

Ability to concentrate and pay close attention to detail.

Ability to sit for long periods of time.

Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.

Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.

Initial completion of all material/equipment requests and letters of medical necessity to be signed off by provider.

Outreach events/presentation.

Training of all cochlear implant technology and counseling philosophies.

Lead direct patient care training sessions for newly implanted recipients, those struggling to utilize their implant technology and those patients upgrading to a new level of technology.

Troubleshoot via email, phone, or video chat for cochlear implant patients not receiving adequate access to auditory information.

Maintain tracking of surgical patients, submission of implant orders, and monitoring upgrades and repairs.

Oversees and coordinates patient communication throughout the patient’s cochlear implant journey.

Facilitate a sense of family and support for all recipients.

Ensure completeness of equipment preparation and charging prior to activation for the providers.

Prepping room and setting up equipment.

Transporting patients to and from treatment areas.

Assisting in training of self-assessment tasks for audiologic assessment.

Facilitating patient flow.

Lead device counseling workshop with assistance of provider.

Interpreting provider schedule; assist in pacing patient activity.

Escorting patients to and from waiting room.

Instruct patients for the completion of a cognitive screening.

Reviewing cochlear implant system following initial activation including daily care/maintenance, insertion and removal, remote control and smart apps.

Training recipients regarding wireless streaming devices, pair devices to wireless devices, registration to online support tools.

Education regarding manufacturer support.

Minor troubleshooting of equipment not requiring mapping.

Instructing patients regarding use of self-assessment tool; provides hands-on assistance for those with visual impairment.

Complete documentation of training and bill fee for service when appropriate.

Types and formats a variety of documents such as letters and forms from rough drafts, using a variety of software applications, and proofreads work product for typographical errors, spelling, grammar, and punctuation.

Maintaining logs and records of patient attendance and treatments performed.

Participating in check in and out of outpatients; scheduling outpatient follow-up appointments.

Completes equipment order forms for cochlear implantation.

Field numerous emails and phone calls to reduce non-billable process from impacting provider schedules.

Assist in completion of the surgical tracking sheet.

Manages scheduled patient email communication to ensure compliance and preparation for activation.

Receiving patients, visitors and telephone calls.

Performing office duties as needed.

Cross-trained to serve as the front desk staff member for illness and vacations.

Backup and assistance with all basic reception and clerical duties.

Faxing, copying, printing and scanning.

Chart audit as requested.

Assists in taking calls from patients, physicians, vendors and GBMC staff.

Monitoring voicemail.

Completion of initial cochlear implant system orders, upgrades and repairs.

Data entry for IRB studies when appropriate.

Performs a variety of clerical tasks in support of office operations such as running errands, performing copy work and assembling documents, ordering supplies, and preparing bulk mailings.

Prepares request for release of medical records and collections appropriate fees as needed.

Assisting in maintaining departmental inventories, ordering supplies and equipment as needed.

Scan orders into Epic as well as packing lists.

Retrieving supplies per request in a manner that supports the surgical or cochlear implant center.

Observant to billing standards for supplies.

Sets a positive, professional example for others.

Takes ownership of problems and does what is needed to solve them.

Appropriately plans and utilizes required resources for various job duties.

Reports to work regularly and on time.