Director of Operations - Cardiology and Infectious Disease

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

Position: Director of Operations

Department: Geriatrics and Infectious Disease

Schedule: Full Time

POSITION SUMMARY:

The Operations Director is responsible for the management of services across one or more sections/divisions within a department, specifically in the areas of administration, personnel, fiscal management, strategic planning, and operations. Manages departmental/divisional/sectional activities to meet hospital needs and objectives in accordance with operating policies and business plans. Provides overall direction to managers in planning, directing and controlling their respective organizations and ensures the efficient, economic and quality performance of assigned areas in order to provide for quality healthcare systems and to maximize hospital revenues. The Operations Director provides leadership for continuous service and quality improvement, innovation and staff empowerment, accomplished through effective internal and external customer relations.

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Translates hospital mission and goals into departmental/divisional/sectional goals and objectives. Defines, develops and implements short- and long-term strategies and plans to meet organizational objectives with direction and support from the Administrative Director and Vice President. Identifies needs and problems in relation to attaining goals and objective based on an analysis of information.
• Ensures the highly productive and cost effective quality performance of departments and services. Works with assigned managers, nursing management, and sections chiefs/medical directors, to provide for the identification, analysis and development of operating policies, systems, programs and standards. Establishes, approves, and implements administrative policies and procedures. Recommends and implements changes in policies and procedures to improve the cost effectiveness of operations and ensure that patient’s time (i.e., for visits, appointments and treatments) is used in an efficient manner.
• Analyzes current operations to identify and evaluate program strengths and weaknesses in relation to operational effectiveness. Develops strategies and plans for new program development based on analysis of competitive trends, market share data, capital needs and human resource utilization.
• Maintains clinic policy and procedure manual. Adheres to performance standards as outlined by the Joint Commission.
• Ensures department/division/section productivity. Develops productivity measurements and adjusts resources to meet hospital standards as required by the Administrative Director. Analyzes department productivity information and develops strategies to effect changes in operations and improvements in service using measurable criteria standards.
• Partners with the Administrative Director to ensure the fiscal management of department activities ensuring that departments operate within allocated funds. Analyzes department/division/section spending plans and monitors department compliance with budgetary policy. Explores and resolves budgetary variances.
• Partners with the Administrative Director and Revenue Director to ensure efficiency of operations related to the revenue cycle. Oversees referral and prior authorization processes for clinic visits, procedures, and surgeries. Ensure that adequate controls are in place for timely charge capture.
• Serves as a liaison for the Medical Staff to Hospital Administration. Consults regularly with Medical Directors and Chiefs of Services/Divisions regarding service issues, problems and operations. Maintains an effective working relationship with Medical Staff to enhance ambulatory service and quality. Works with Medical Staff to develop and implement programmatic business plans.
• Works collaboratively with a variety of hospital managers, nurse management personnel, physician groups, medical staff, professional staff and multi-disciplinary groups to accomplish hospital goals and objectives. Develops and maintains good communication and relationships within service departments.
• Plans departmental/divisional/sectional renovations and moves, including assessment of needs, and space utilization design. Oversees and coordinates all aspects of departmental renovations or relocation.
• Coordinates housekeeping, maintenance, and repairs for clinical physical space, ensuring that all areas, equipment, and furnishings are kept clean and in good repair. Recommends needs for capital renovation and works with the Administrative Director to get projects approved by the hospital planning/approval process.
• Manages Department and/or Ambulatory-wide projects, as required.
• Utilizes hospital’s behavioral standards as the basis for decision making and to support the hospital’s mission and goals.
• Performs other duties as required.

Must adhere to all of BMC’s RESPECT behavioral standards

JOB REQUIREMENTS:

EDUCATION:

Requires a Bachelors Degree in Business Administration, Healthcare, or related field. Advanced degree a plus.

EXPERIENCE:

Work requires at least 7 years of progressively advanced financial and administrative management experience with at least 3 years in a medical institution.

KNOWLEDGE AND SKILLS:

• Proven ability to translate a strategic plan into operational policy
• Demonstrated track record of management of personnel and fiscal resources
• Demonstrated ability to work successfully with physician partners
• Leadership ability to guide, direct, and mentor a multi-layered staff
• Capable of program development, implementation and evaluation
• Capable of long range program planning that involves complex decision making tasks
• Expert verbal and written communication skills and interpersonal skills
• Must be exceptionally organized to manage multiple priorities and diverse activities, to prioritize and meet deadlines
• Dedicated team player with the willingness and desire to learn and grow within the organization
• Ability to anticipate objections and plan appropriate responses; ability to perform and lead effectively in stressful situations and to solve problems as they occur
• Professional in conduct and appearance Proficient with standard software used in healthcare office setting (i.e. MS Word, Excel, web browser, etc.)

Equal Opportunity Employer/Disabled/Veterans

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