At a Glance
- Tasks: Provide 2nd line support for Dynamics 365 Finance & Supply Chain Management.
- Company: Join a mission-driven not-for-profit organisation in South West London.
- Benefits: Hybrid work model, collaborative team, and impactful services.
- Other info: Diversity and inclusion are core values; all qualified applicants welcome.
- Why this job: Make a difference by supporting technology that enhances vital services.
- Qualifications: Experience with D365 F&SCM and understanding of finance processes.
The predicted salary is between 40000 - 50000 £ per year.
I’m currently working with a Not-for-Profit organisation in SW London who are looking to hire a Dynamics 365 Support Analyst to support and enhance their enterprise platform. This is a hybrid role (2 days on-site) in South West / West London, offering the chance to work across a mission-driven environment where technology directly supports impactful services.
Key responsibilities:
- Provide 2nd line support across D365 Finance & Supply Chain Management (F&SCM) (core focus), alongside CE and Power Platform
- Troubleshoot system/data issues and manage users, roles, and security
- Monitor integrations, batch jobs, and workflows to ensure system stability
- Support small changes, enhancements, and continuous improvement initiatives
- Assist with release cycles, testing, and environment management
- Collaborate with internal teams and third-party partners
What they’re looking for:
- Proven experience supporting D365 F&SCM in a functional capacity
- Strong understanding of finance / operational business processes
- Experience with configuration, support, and incident resolution
- Exposure to CE or Power Platform (desirable)
- Familiarity with ITIL environment
You’ll be joining a collaborative team supporting a critical Dynamics 365 estate that underpins key organisational functions.
Diversity, equity, and inclusion are at the heart of what we value as an organisation. Boston Hale is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability, or any other status protected by law.
Dynamics 365 Application Support Analyst in London employer: Boston Hale
Boston Hale is an excellent employer that fosters a collaborative and innovative work culture, particularly in the vibrant setting of Richmond. Employees benefit from ongoing professional development opportunities and are encouraged to engage in meaningful projects that contribute to climate change research. With a focus on cutting-edge technology and a supportive team environment, this role offers a unique chance to make a real impact while advancing your career.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 Application Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Dynamics 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with D365 F&SCM, make sure to highlight specific projects or challenges you’ve tackled. Use real examples to demonstrate your problem-solving abilities.
✨Tip Number 3
Prepare for the interview by brushing up on common scenarios you might face as a Support Analyst. Think about how you’d troubleshoot issues or manage user roles and security – they’ll want to see your thought process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Dynamics 365 Application Support Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Dynamics 365 F&SCM. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles you've had.
Showcase Your Problem-Solving Skills:Since troubleshooting is a big part of this role, include examples of how you've resolved issues in past positions. We love seeing candidates who can think on their feet and tackle challenges head-on!
Highlight Collaboration Experience:This role involves working with various teams and partners, so mention any collaborative projects you've been part of. We value teamwork, and showing us your ability to work well with others will definitely make you stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Boston Hale
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365, especially the Finance & Supply Chain Management modules. Be ready to discuss specific scenarios where you've provided support or resolved issues, as this will show your practical experience.
✨Understand the Not-for-Profit Sector
Since this role is with a Not-for-Profit organisation, it’s crucial to understand their mission and how technology supports their services. Research the organisation's goals and think about how your skills can help them achieve these objectives.
✨Prepare for Technical Questions
Expect technical questions related to troubleshooting, user management, and system integrations. Practise explaining your thought process when resolving issues, as this will demonstrate your analytical skills and problem-solving abilities.
✨Showcase Your Collaborative Spirit
This role involves working with internal teams and third-party partners, so be prepared to discuss your experience in collaboration. Share examples of how you've worked effectively in a team setting, highlighting your communication skills and ability to build relationships.
