At a Glance
- Tasks: Provide 2nd line support for Dynamics 365 Finance & Supply Chain Management.
- Company: Join a mission-driven not-for-profit organisation in South West London.
- Benefits: Hybrid work model, collaborative team, and focus on diversity and inclusion.
- Other info: Opportunity for professional growth in a supportive environment.
- Why this job: Make a real impact by enhancing technology that supports vital services.
- Qualifications: Experience with D365 F&SCM and understanding of finance processes required.
The predicted salary is between 40000 - 50000 € per year.
I'm currently working with a Not-for-Profit organisation in SW London who are looking to hire a Dynamics 365 Support Analyst to support and enhance their enterprise platform. This is a hybrid role (2 days on-site) in South West / West London, offering the chance to work across a mission-driven environment where technology directly supports impactful services.
Key responsibilities
- Provide 2nd line support across D365 Finance & Supply Chain Management (F&SCM) (core focus), alongside CE and Power Platform
- Troubleshoot system/data issues and manage users, roles, and security
- Monitor integrations, batch jobs, and workflows to ensure system stability
- Support small changes, enhancements, and continuous improvement initiatives
- Assist with release cycles, testing, and environment management
- Collaborate with internal teams and third-party partners
What they're looking for
- Proven experience supporting D365 F&SCM in a functional capacity
- Strong understanding of finance / operational business processes
- Experience with configuration, support, and incident resolution
- Exposure to CE or Power Platform (desirable)
- Familiarity with ITIL environments
You'll be joining a collaborative team supporting a critical Dynamics 365 estate that underpins key organisational functions.
Interested? Please send your CV to discuss further and receive full details.
Diversity, equity, and inclusion are at the heart of what we value as an organisation. Boston Hale is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability, or any other status protected by law.
Dynamics 365 Support Analyst employer: Boston Hale
Join a mission-driven Not-for-Profit organisation in South West London as a Dynamics 365 Support Analyst, where your work will directly contribute to impactful services. Enjoy a hybrid work environment that fosters collaboration and innovation, alongside opportunities for professional growth in a supportive team culture that values diversity, equity, and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Dynamics 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your D365 knowledge. Be ready to discuss your experience with Finance & Supply Chain Management and how you've tackled challenges in the past. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your collaborative spirit! Highlight any experiences where you’ve worked with teams or third-party partners. This role is all about teamwork, so let them know you’re a team player.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Dynamics 365 Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Dynamics 365 F&SCM. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Showcase Your Problem-Solving Skills:As a Support Analyst, troubleshooting is key. Use your application to share specific examples of how you've resolved issues in the past, especially within D365 or similar systems. We love a good success story!
Keep It Clear and Concise:We appreciate clarity! Make sure your application is easy to read and straight to the point. Avoid jargon unless it’s relevant to the role, and keep your sentences short and impactful.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Boston Hale
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365, especially the Finance & Supply Chain Management modules. Be ready to discuss specific scenarios where you've provided support or resolved issues, as this will show your practical experience.
✨Understand the Business Processes
Familiarise yourself with finance and operational business processes relevant to the role. Being able to articulate how these processes integrate with D365 will demonstrate your understanding and make you stand out.
✨Prepare for Troubleshooting Questions
Expect questions that test your troubleshooting skills. Think of examples where you've successfully diagnosed and resolved system issues, and be prepared to explain your thought process during those situations.
✨Show Your Collaborative Spirit
Since the role involves working with internal teams and third-party partners, be ready to share experiences that highlight your teamwork and communication skills. Discuss how you've collaborated on projects or supported others in a tech environment.
