At a Glance
- Tasks: Resolve technical customer issues and provide expert support for advanced robotic systems.
- Company: Join the innovative team at Boston Dynamics, a leader in robotics technology.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and continuous improvement.
- Why this job: Be the voice of the customer and make a real impact in cutting-edge technology.
- Qualifications: Bachelor's degree in Engineering/Computer Science and proficiency in Linux and programming languages.
The predicted salary is between 40500 - 49500 £ per year.
Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge, and serve as an internal Voice of the Customer in identifying and escalating customer needs for issues and feature requests.
Duties and Responsibilities
- Knowledge & Application: Technical Expert
- Provides technical support to customers and internal customers for a highly technical and sophisticated product-agnostic ecosystem.
- Helps establish, document, and assist in principled technical support processes: diagnosing, troubleshooting, reproducing, fixing and debugging complex electro/mechanical equipment – robots, payloads, and servers, computer interfaces, inputs and outputs of complex software, or networked and/or wireless communication systems.
- May be involved in customer installation and training.
- Responsible for maintaining knowledge of all base robot behaviors, functions, and changes in supported software and hardware.
- Responsible for building and sharing a deep expertise in the work of a specialized software feature development team.
- Exercises expert-level knowledge in use of internal tools and robot log data in the diagnostic process.
- Contributions to Product and Customer Success
- Responds to customers in a voice and tone representative of Boston Dynamics Queue Management to reduce long running issues and drive KPI to manage the issues.
- Respond to Troubleshooting emails and chats in a timely and responsible manner.
- Document software incidents, bugs, and stories for Development and Quality teams.
- Suggest new features based on customer feedback.
- Assist in proactive support and outreach for technical bulletins.
- Contributes to continuous process improvement for tracking and measuring Customer Success towards key Business Objectives.
Qualifications
- The ideal candidate has:
- Bachelor degree or higher in Engineering/Computer Science related subject.
- Excellent computer and interpersonal skills.
- Proficiency in Linux-based operating systems.
- Proficiency in a high level programming language such as Python/C++.
This role is for you if you are:
- A take-charge problem solver: Confident in demonstrating expertise and directing interactions with customers.
- A positive individual who takes pride in providing a high standard of service and support to customers.
- A knowledge seeker: A self-starter and quick learner who grasps concepts and processes quickly and intuitively.
- A team player: Work with others and support different functions across teams.
Technical Support Engineer in Fulford employer: Boston Dynamics
Boston Dynamics is an exceptional employer, offering a dynamic work environment in the heart of the United Kingdom where innovation thrives. Employees benefit from a collaborative culture that fosters professional growth through hands-on experience with cutting-edge robotics technology, alongside opportunities for continuous learning and development. With a commitment to safety and reliability, team members are empowered to contribute to groundbreaking projects that redefine the future of humanoid robotics.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Fulford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Boston Dynamics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Boston Dynamics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer in Fulford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Boston Dynamics:Your cover letter is your chance to shine! Tell us why you want to work at Boston Dynamics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Boston Dynamics!
How to prepare for a job interview at Boston Dynamics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
