Manager, Hotel Program Management

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. Enterprise Services (ES) was established in 2022 to provide resilient, scalable and cost-competitive services to BCGer\’s around the world. It includes a range of business-critical activities including BCG\’s Global Travel team, which delivers the latest strategic thinking for the BCG Travel Program while focusing on traveler experience, digital innovation, and leading change to keep a handle on travel cost. The Global Travel Hotel Program Manager will serve as a key member of the Global Travel team, and partner within the team to oversee and optimize an end-to-end hotel supply chain (both offline and online channels). This includes negotiating competitive rates, managing data integrity across booking tools, and proactively identifying opportunities for improvement-ultimately ensuring that the hotel program aligns with the firm\’s strategic objectives and delivers measurable value to stakeholders. Proactively contribute to and help refine the global hotel program strategy, ensuring alignment with the Global Travel Executive Director\’s vision Collaborate with vendors to source and negotiate competitive rates, leveraging BCG\’s global spend to drive cost savings Assist in the implementation of travel-related projects, ensuring timely delivery and contributing to additional initiatives as required Hotel Content & Quality Management Ensure all negotiated hotel content is accurately reflected and accessible in TMC reservation systems and online booking tools Conduct detailed quality checks on both the ongoing case team hotel rates and the annual global hotel program rates, including RFP processes Monitor data accuracy, perform quality control, and recommend improvements to close identified gaps Data & Performance Management Evaluate and report on key performance indicators and metrics to track program success Support reporting cycles by collecting, validating, and testing data from third-party vendors Engage with global, regional, and local stakeholders to understand and address evolving travel needs Demonstrate a strong passion and strategic mindset for building awareness and demand-generation initiatives tailored to target audiences Coordinate communications, ensure consistency, manage change, and promote best practices in the execution of hotel and travel program activities across selected countries Work management, organization and planning Flexibility to multi-task on different projects in a reliable and timely fashion Demonstrated responsiveness, initiative, and service orientation Demonstrated interest towards expanding his/her knowledge on travel processes Bachelor\’s degree in business, hospitality management or related field ~5-7 years of directly related experience in the travel industry, ideally with exposure to hotels and exposure to hotel pricing principles, inventory steering, and delivering hotel contracting projects ~ Deep experience building and maintaining productive relationships with travel suppliers (ideally hotels) to maximize value and savings ~ Expertise with change management within a global environment & sensitivity to multinational cultural differences ~ Fluency with MS Office, including the ability to design, enhance, and maintain spreadsheets, databases, slide decks, and documents ~ Sound analytical skills and a willingness to explore data from different angles, combined with strong communication to present findings clearly and a keen attention to detail ~ Fluency in English required, and Second language will advantageous Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.