Global L&D Operations Manager in Malden

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change.

As the Global L&D Operations Manager, you will help deliver high-quality virtual and hybrid learning experiences across BCG. You’ll initially focus on one or more learning areas—such as our core curriculum, capability-building programs, or learning journeys for Consulting and Business Services Teams. As business needs evolve, your focus areas may shift, and you’ll adapt to support priority initiatives where your expertise can have the greatest impact. In this role, you’ll lead strategic and operational execution, ensuring efficiency, consistency, and outstanding experiences. You’ll oversee back-end operations, streamline processes, and drive continuous improvement while navigating a complex, global environment and building strong, collaborative relationships at all levels.

Your key responsibilities:

• Own the end-to-end learner experience and identify opportunities for continuous improvement
• Monitor operations and implement enhancements across learning initiatives
• Orchestrate cross-functional collaboration with content owners, program managers, shared services and faculty to ensure alignment on operational readiness and smooth delivery
• Serve as the key point of contact for operational topics, providing guidance, resolving challenges, and ensuring alignment across stakeholders
• Drive standardization of processes, documentation and playbooks that support global consistency
• Collaborate with Faculty CoE to align content updates, staffing needs, and vendor engagement
• Lead annual calendaring, planning session dates and times
• Manage financial tracking, including budget, contracts, invoices
• Oversee LMS setup and maintenance, including session titles, descriptions, and feedback surveys
• Monitor learner engagement metrics, flagging issues and ensuring capstone eligibility
• Collect, analyse, and share learner feedback, driving response rate improvements – monitor this and other KPIs, generate reports, and use to drive continuous improvement
• Provide hands-on support during key delivery, e.g., partnering with teams supporting large-scale in-person events, ensuring smooth logistics, high-quality participant experience, and seamless coordination across multiple venues and stakeholders
• Introduce and integrate emerging technologies (automation, GenAI) to drive efficiency and innovation
• Identify opportunities to remove bottlenecks, simplify workflows, and establish best practices that evolve how the team delivers learning at scale

We’re looking for an experienced leader with a passion for driving operational excellence in Learning & Development. You have a passion for delivering outstanding customer service, are highly organised, energised and skilled at identifying areas of improvement and making them happen. You thrive working autonomously but also love to collaborate – you are self-driven, anticipating challenges or bottlenecks and are planning effectively around them. You are very organized and efficient– in essence, you have strong attention to detail and accuracy, particularly complex problems, projects, and stakeholders, while still seeing the big picture. You are skilled and able to learn new technologies and systems quickly and willing to try things to see what works, what does not and how we can make things better. You build strong working relationships across seniorities and quickly gain trust with your key stakeholders. You keep an open mind, embrace change positively and flex to different situations. You are excited to work in an internationally diverse team.

We are looking for this person to have:

• 9+ years of experience in learning operations, event management, or a similar role, ideally in a global, fast-paced organization
• Strong expertise in managing virtual learning tools/platforms like SABA, Zoom, Teams, and Trello
• Demonstrated project management skills, with the ability to prioritize, problem-solve, and deliver results
• Excellent stakeholder management abilities across multiple regions and seniority levels
• Proficiency in data analysis tools (Excel, Tableau) to inform decisions and track operational success
• Strong communication and storytelling skills, with a focus on influencing stakeholders
• A collaborative mindset with a solutions-oriented approach and ability to work autonomously
• Experience with emerging technologies like AI or automation is a plus.

You will be part of the Operations team that is in charge of the overall orchestration of the delivery of core curriculum Learning Journeys and upskilling efforts. You will work, in close contact with the “Global L&D Service Center” which is part of the team and handling the entire participant management. You will establish strong relationships across L&D and our broader people functions to successfully learn, educate and influence others.