At a Glance
- Tasks: Lead IT Asset & Configuration Management on the ServiceNow platform, driving technical direction and governance.
- Company: Join Boston Consulting Group, a pioneer in business strategy and transformation.
- Benefits: Competitive salary, diverse team culture, and opportunities for professional growth.
- Other info: Collaborative environment with strong career advancement potential.
- Why this job: Make a real impact by shaping enterprise technology data and compliance strategies.
- Qualifications: 10+ years in ServiceNow with deep expertise in IT Asset & Configuration Management.
The predicted salary is between 80000 - 100000 £ per year.
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
You will serve as the senior technical authority for IT Asset & Configuration Management on the ServiceNow platform, with technical ownership of both the ServiceNow CMDB and Asset Management capabilities. This Director-level role combines architecture, technical governance, product partnership, engineering leadership, and hands-on technical leadership, including direct involvement in complex design, configuration, troubleshooting, and critical implementation decisions when needed. You will define the technical direction, platform design, engineering standards, data quality posture, and roadmap for Asset Management, CMDB, Configuration Management, and related discovery and inventory data capabilities. You will operate with a high degree of autonomy, partnering closely with the Asset & Configuration Management Product Owners and senior functional stakeholders across IT, Security, Monitoring & Operations, Procurement, Finance, and Vendor Management to shape and influence the roadmap. You will define how hardware and software assets are tracked across their lifecycle, and ensure the platform supports defensible compliance positions, optimized license spend, proactive harvesting of unused entitlements, and the development of future business cases for advanced ITAM capabilities where appropriate. You will provide hands-on technical leadership across a blended team of engineers, establishing engineering standards, reviewing designs, driving accountability, contributing directly to sprint delivery, and remaining actively engaged in complex design, configuration, data quality, and implementation issues. You will serve as the primary technical escalation point for Asset & Configuration Management issues, including CMDB data quality, CI reconciliation, asset-CI alignment, software reconciliation, hardware lifecycle workflows, integration failures, audit support, and vulnerability-to-asset mapping.
YOU'RE GOOD AT
- Deep expertise in ServiceNow Asset & Configuration Management, with significant experience architecting and delivering solutions across CMDB, Configuration Management, ITAM, HAM, SAM, and related platform capabilities; experience with HAM Pro, SAM Pro, or equivalent advanced ITAM capabilities is strongly valued.
- Helping shape business cases for future HAM Pro, SAM Pro, and inventory management capabilities.
- Designing, implementing, governing, and improving enterprise CMDB capabilities in ServiceNow.
- Applying CSDM, CI class modelling, relationship design, lifecycle governance, and CMDB Health in practical enterprise environments.
- Connecting Asset Management and CMDB so that assets, CIs, software installations, ownership, lifecycle states, financial data, and operational relationships are accurate and usable.
- Operating as a senior technical leader where data quality directly impacts license compliance, financial decisions, and audit outcomes.
- Strong understanding of software entitlement models, license metrics, reconciliation logic, and the integration architecture required to support them.
- Leading technical decisions across data models, lifecycle workflows, integrations, reconciliation logic, automation, reporting, and controls.
- Proven ability to influence product roadmap decisions in partnership with Product Owners, representing technical trade-offs, compliance risk, and license optimization opportunities.
- Providing technical leadership across blended teams of internal and contingent engineers, setting standards and driving accountability.
- Acting as a hands-on technical leader, contributing directly to sprint delivery, particularly on complex stories, technical enablers, configuration decisions, troubleshooting, and high-impact changes.
What You'll Bring
WHAT YOU'LL BRING (BEHAVIORS)
- Operating independently with minimal oversight while maintaining strong alignment with enterprise architecture, platform standards, and product priorities.
- Exercising sound technical judgment and making clear, defensible architectural decisions across CMDB design, asset data, entitlement modelling, reconciliation strategy, and lifecycle automation.
- Proactively identifying risks, surfacing them early, and recommending practical solutions.
- Navigating high-visibility stakeholder environments with composure and confidence, including audit and vendor negotiation contexts.
- Influencing senior stakeholders across IT, Security, Monitoring & Operations, Procurement, and Finance.
- Holding firm in technical trade-off discussions where data trust, platform integrity, or long-term maintainability are at risk.
- Establishing engineering rigor, accountability, and quality across a blended technical team.
YOU BRING (EXPERIENCE & QUALIFICATIONS)
- Bachelors degree.
- 10+ years experience working as a ServiceNow engineer, technical lead or architect, with specialized expertise in IT Asset & Configuration Management.
- Demonstrable hands-on experience implementing and governing ServiceNow CMDB in a complex enterprise environment.
- Strong expertise in ServiceNow Configuration Management, including CMDB architecture, CI class design, IRE, CSDM alignment, relationship modelling, lifecycle governance, CMDB Health, data quality management, and remediation processes.
- Software Asset Management depth, including software model normalization, publisher packs, license metrics, entitlement reconciliation, and audit defense; SAM Pro experience is strongly valued.
- SaaS License Management experience, including SaaS spend visibility, usage-based reclamation, and renewal optimization a strong plus.
- Strong understanding of contract and procurement integration, including purchase orders, entitlements, contracts, cost centers, and chargeback/showback.
- Experience designing, governing, and managing integrations with discovery, inventory, endpoint, HR, procurement, ERP, security, monitoring, and asset data sources, such as ServiceNow Discovery, Service Mapping, SCCM/MECM, Intune, Jamf, Tanium, Flexera, Snow, Lansweeper, Workday, SAP, Coupa, Ariba, or equivalent platforms.
- ServiceNow certifications expected: CSA as a baseline; CIS-SAM, CIS-HAM, CMDB, Discovery, ITOM, or Service Mapping related certifications or equivalent experience strongly valued.
- Familiarity with ITIL 4 IT Asset & Configuration Management practice and ISO/IEC 19770 a plus; experience surviving a vendor software audit is highly valued.
Who You'll Work With
You’ll report directly to the Tech Team Lead within BCG’s IT & Business Platforms Portfolio, working closely with the SACM & ServiceNow Core squad, including Scrum Lead, Product Owner, and Developers. You will act as the technical owner for CMDB, Configuration Management, discovery, inventory, and Asset Management capabilities, partnering with stakeholders across IT, Security, Monitoring & Operations, Procurement, Finance, Vendor Management, and Architecture to ensure these capabilities enable license compliance, cost optimization, operational resilience, audit readiness, security visibility, and trusted enterprise technology data.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer.
ServiceNow SACM Global IT Architect Director - London employer: Boston Consulting Group
At Boston Consulting Group, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to thrive. As a ServiceNow SACM Global IT Architect Director in London, you will benefit from unparalleled opportunities for professional growth, collaboration with diverse teams, and the chance to influence significant business transformations. Our commitment to innovation and excellence ensures that you will be at the forefront of technology and strategy, making a meaningful impact in your role.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow SACM Global IT Architect Director - London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We suggest practising common interview questions and even doing mock interviews with friends. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Showcase your skills! Bring a portfolio or examples of your work to interviews. We want to see how you’ve tackled challenges in the past and how you can bring that expertise to the table.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace ServiceNow SACM Global IT Architect Director - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of ServiceNow SACM Global IT Architect Director. Highlight your relevant experience in IT Asset & Configuration Management and any specific projects that showcase your expertise with ServiceNow.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention how your skills align with BCG's mission and values, and don’t forget to show a bit of your personality.
Showcase Your Technical Skills:In your application, be sure to highlight your technical skills and experiences, especially those related to CMDB, ITAM, and ServiceNow capabilities. Use specific examples to demonstrate your hands-on experience and problem-solving abilities.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need right there!
How to prepare for a job interview at Boston Consulting Group
✨Know Your ServiceNow Inside Out
Make sure you have a deep understanding of ServiceNow's Asset & Configuration Management features. Brush up on your knowledge of CMDB architecture, CI class design, and lifecycle governance. Being able to discuss these topics confidently will show that you're the right fit for the technical leadership role.
✨Prepare Real-World Examples
Think of specific instances where you've successfully implemented or governed ServiceNow solutions in complex environments. Be ready to share how you tackled challenges related to data quality, license compliance, or integration issues. This will demonstrate your hands-on experience and problem-solving skills.
✨Understand the Business Impact
It's crucial to connect your technical expertise with business outcomes. Be prepared to discuss how your work in IT Asset & Configuration Management can drive cost optimisation, operational resilience, and compliance. Showing that you understand the bigger picture will impress your interviewers.
✨Engage with Stakeholders
Since this role involves working closely with various stakeholders, practice how you'll navigate high-visibility environments. Think about how you would influence decisions and manage trade-offs in discussions about data trust and platform integrity. Demonstrating strong communication skills will be key to your success.
