Lead AI Tech Architect - Salesforce/CRM - London | BCG Platinion

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BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenges. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace.

We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale.

BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group’s existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design.

We support our clients’ total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. Together with BCG, BCG Platinion’s interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations.

At BCG Platinion we're keen to engage with experienced, passionate and creative Tech Architects who will help us unlock our client's digital potential and ignite change. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel.

As a Lead AI Tech Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. Your responsibilities will include:

• Define business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys.
• Evaluate and recommend CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and Zoho based on business requirements and industry best practices.
• Analyze and reimagine end-to-end processes (Lead-to-Quote, Quote-to-Cash, Service Management, Customer Support) to maximize CRM value.
• Build compelling business cases for CRM transformation initiatives, demonstrating ROI and tangible outcomes for clients.
• Collaborate with client teams to drive organizational change, ensuring user adoption and process alignment for CRM implementations.

You will work closely with clients to understand their issues, define IT strategies, architecture solutions, win buy-in for your recommendations, and collaborate with fellow BCGers to transform client potential into performance. You will be given end-to-end responsibility for larger, highly technical and more complex 'modules' within a project, and begin to develop specialized knowledge to help you solve clients' problems.

You will start to take on team lead responsibilities and demonstrate intellectual leadership. Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills.

You will also help guide junior members of the team, help with project proposals, client care, building relationships with peers and identifying new business opportunities. Finally, as a Lead AI Tech Architect you will contribute to the Practice Area development and help to build the BCG brand as a key member of the case team.

What You'll Bring:

• 10 to 15 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors.
• Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing.
• Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems).
• Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc.) and integration platforms (such as Mulesoft, Dell Boomi, etc.).
• Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.).
• Overview of modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations.
• Deep understanding of different integration patterns and best practices such as events, synchronous vs. asynchronous.
• E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc.
• Analytical mindset and excellent problem-solving skills.
• Experience of managing teams.
• Strong communication skills for stakeholder engagement at all levels.
• Ability to work under pressure and willingness to travel to clients worldwide.
• Strong communication and presentation skills.
• University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration.