At a Glance
- Tasks: Lead transformative tech initiatives that enhance client relationships and drive business growth.
- Company: Join Boston Consulting Group, a pioneer in business strategy and innovation.
- Benefits: Competitive salary, diverse team culture, and opportunities for professional development.
- Other info: Collaborative environment with significant career advancement potential.
- Why this job: Make a real impact by transforming commercial technology with cutting-edge AI solutions.
- Qualifications: Experience in CRM and commercial enablement, with strong leadership skills.
The predicted salary is between 100000 - 130000 € per year.
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation - inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
Reporting into the IT Transformation Management Office (TMO) and aligned to Global Commercial Technology & Success, the IT Transformation Program Director will lead program management for highly complex, enterprise-wide commercial technology initiatives that drive partner effectiveness, client relationship strength, and business growth. This is a high-visibility transformation leadership role with an initial mandate to lead the transformation of Relationship Excellence (REx), BCG's global, experience-led and AI-enabled CRM platform for all Partners, supporting Business Development and commercial consulting success. Over time, the role will expand to include additional large-scale commercial technology and AI-enabled initiatives across the Global Commercial Technology & Success portfolio. The successful candidate will combine deep CRM and commercial enablement expertise with broader transformation leadership capabilities across digital platforms, AI-driven solutions, data-enabled products, and global adoption programs.
WHAT YOU'LL DO
BCG continues to invest significantly in technology, data, and AI to strengthen client relationships, enhance commercial outcomes, and drive growth. As IT Transformation Program Director for Global Commercial Technology & Success, you will ensure that complex technology initiatives deliver measurable business impact - not just functionality.
- Lead enterprise-scale commercial technology transformations from vision through execution and value realization.
- Anchor initiatives in clear guiding principles, business outcomes, and measurable commercial impact.
- Establish transformation roadmaps that balance near-term delivery with long-term platform scalability.
- Bring together experience-led design, AI-first innovation, and disciplined program execution.
- Proactively and assertively drive progress in complex, multi-stakeholder environments.
- Test hypotheses early and iterate based on evidence, feedback, and adoption data.
- Ensure alignment across senior business and technology leadership.
You will operate at the intersection of technology, data, AI, and commercial strategy - connecting platform modernization to real improvements in relationship quality, pipeline health, and revenue growth.
KEY RESPONSIBILITIES
- Program & Transformation Leadership
- Operate within the IT Transformation Management Office (TMO), leveraging transformation best practices and governance.
- Lead with a clear, outcome-oriented narrative anchored in guiding principles and strategic intent.
- Establish and run the program, proactively and assertively managing milestones, dependencies, risks, and resourcing.
- Lead cross-functional teams spanning product, engineering, data, UX, and business stakeholders.
- Test assumptions and hypotheses early, iterating plans and approaches based on evidence and learning.
- Define initiative-level outcomes, success metrics, and value realization mechanisms.
- Ensure transparency through clear executive communications, reporting, and decision forums.
- Relationship Excellence / CRM Transformation
- Initial Flagship Initiative: Lead the end-to-end IT transformation of Relationship Excellence (REx), BCG's global CRM platform.
- Define the future-state vision, experience principles, and transformation roadmap.
- Lead visioning and planning activities for MVP delivery and global solutions.
- Ensure the platform is experience-led, intuitive, and embedded into Partner and Business Development workflows.
- Drive AI-first capabilities, including relationship intelligence, automated insights, and next-best-action recommendations.
- Commercial Impact & Adoption
- Partner closely with Global Commercial Technology & Success leadership, Business Development leaders, and Partners.
- Ensure solutions translate into measurable improvements in relationship quality, commercial productivity, and revenue outcomes.
- Lead change management, adoption, and enablement strategies.
- Drive sustained behaviour change and long-term value realization.
YOU'RE GOOD AT
- Leading large-scale CRM, commercial enablement, or customer/relationship platform transformations.
- Managing complex, multi-year IT programs with senior executive stakeholders.
- Operating effectively in ambiguous environments and proactively driving clarity and momentum.
- Translating Business Development and Partner needs into scalable, enterprise-grade technology solutions.
- Delivering experience-led, AI-enabled platforms.
- Connecting platform modernization to measurable commercial outcomes.
- Testing hypotheses early and iterating based on adoption data and user feedback.
- Influencing across IT and business teams without direct authority.
- Communicating effectively across audiences - from engineers to executive leadership.
What You'll Bring
- Proven experience as a Program Director, Transformation Director, or equivalent senior leader within IT, digital, or technology organizations.
- Strong track record leading large-scale CRM, commercial technology, or enterprise platform transformations.
- Deep expertise in CRM platforms, relationship management systems, or commercial enablement technologies.
- Broader experience across digital platforms, AI-enabled solutions, or enterprise data-driven products.
- Strong understanding of Business Development, partner workflows, and professional services commercial models.
- Demonstrated experience delivering AI-enabled or data-driven transformation initiatives.
- Solid background in application development and modern engineering practices.
- Expertise in Agile and hybrid delivery methodologies.
- Strong executive presence with exceptional written and verbal communication skills.
- Ability to challenge legacy approaches and drive innovation at scale.
- Bachelor's degree in Business, Management, Technology, or related field - or equivalent experience leading complex, business-critical technology transformations.
- PMP / PRINCE II certification a plus.
- Familiarity with GenAI platforms, cloud ecosystems, and modern delivery tooling strongly preferred.
Who You'll Work With
You will work closely with the IT Transformation Management Office, Global Commercial Technology & Success leadership, Business Development stakeholders, Partners, and global product, engineering, data, AI, and UX teams. This role sits at the intersection of commercial strategy and enterprise technology - playing a critical role in how BCG strengthens relationships, modernizes commercial capabilities, and accelerates global business growth.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E-Verify Employer.
IT Transformation Program Director Global Commercial Technology and Success - London employer: Boston Consulting Group
Boston Consulting Group is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to lead transformative technology initiatives that drive significant business impact. With a strong commitment to professional development and a focus on diversity, BCG offers unique opportunities for growth in the heart of London, where employees can thrive in a dynamic environment that blends cutting-edge technology with strategic insight.
StudySmarter Expert Advice🤫
We think this is how you could land IT Transformation Program Director Global Commercial Technology and Success - London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their goals, especially in tech transformation.
✨Tip Number 3
Practice your pitch! You should be able to clearly explain your experience and how it relates to the role. Keep it concise but impactful—think of it as your personal brand statement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Transformation Program Director Global Commercial Technology and Success - London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in IT transformation and CRM platforms. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects you've led!
Showcase Your Leadership Skills:As an IT Transformation Program Director, you'll need to demonstrate your ability to lead complex initiatives. Use your application to share specific examples of how you've successfully managed cross-functional teams and driven change in previous roles.
Be Clear and Concise:When writing your application, clarity is key! We appreciate straightforward communication, so make sure your points are easy to understand and directly related to the job description. Avoid jargon unless it’s necessary.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Boston Consulting Group
✨Know Your Stuff
Make sure you have a solid understanding of CRM platforms and commercial technology. Brush up on the latest trends in AI and digital transformation, as these are key to the role. Being able to discuss specific examples of how you've led similar initiatives will really impress.
✨Showcase Your Leadership Skills
Prepare to talk about your experience managing complex, multi-year IT programmes. Highlight your ability to lead cross-functional teams and drive progress in ambiguous environments. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Align with BCG's Vision
Familiarise yourself with BCG's approach to blending digital and human capabilities. Be ready to discuss how you can contribute to their mission of driving measurable business impact through technology. Show that you understand their values and how they translate into action.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in the role and the company. Inquire about their current challenges in CRM transformation or how they measure success in their technology initiatives. This shows you're not just interested in the job, but also in the company's future.
