Global Learning Experience Designer - Global Specialty Businesses - London

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation - inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As a Learning Experience Designer, you will play a pivotal role in supporting the global Learning & Development (L&D) team create excellent, state-of-the-art learning programs and online resources. In this role, you will be responsible for creating learning and development contents in close collaboration with our global team and subject matter experts. Building on a strong expertise and passion for technology-based learning, you will help us shape how we communicate and learn more effectively. In particular, you will have a key role in advancing our digital tools and platforms by evaluating needs, curating contents, and developing custom content for our diverse audiences.

• Learning Experience Design and Content Development
• Support the development, maintenance, and continuous improvement of learning content and resources across multiple learning programs.
• Review, update, and manage learning materials to ensure accuracy, consistency, quality, and alignment with established standards.
• Assist in transforming existing content (presentations, learning resources, tools, and knowledge assets) into engaging self-paced learning and performance support resources.
• Curate and organize learning content from internal and external sources, ensuring resources are accessible, current, and relevant to learner needs.
• Conduct quality assurance reviews and maintain strong attention to detail across all learning materials and platforms.
• Support pilot programs and collect learner feedback to identify opportunities for content enhancements and improvements.
• Coordinate with internal teams and external vendors to support the development, production, and deployment of learning resources.

• Coordinating Learning Experience Projects and ongoing maintenance
• Manage assigned projects, deliverables, and timelines, ensuring work is completed accurately and on schedule.
• Maintain learning assets, resource libraries, and learning platforms, ensuring content is organized and up to date.
• Track progress on content development activities and proactively communicate status, risks, and dependencies to stakeholders.
• Support the execution of learning programs, campaigns, and learner engagement initiatives.

• AI-enabled innovation in learning
• Leverage AI tools and emerging technologies to improve content development, content management, learner experiences, and team processes.
• Experiment with and apply AI-powered solutions to increase efficiency, enhance learning resources, and support knowledge management.
• Stay informed on emerging trends in learning technology, generative AI, and digital learning practices.
• Contribute ideas and recommendations for improving learning experiences, workflows, and operational processes through technology.

• Collaboration and Stakeholder support
• Partner with learning teams, subject matter experts, and stakeholders to understand learning requirements and support content development efforts.
• Provide coordination and administrative support across learning initiatives and projects.
• Assist with communications, learner outreach, and promotional activities to drive awareness and engagement with learning programs.
• Collaborate effectively with global teams to support the successful delivery of learning and capability-building initiatives.

YOU'RE GOOD AT

• Experience developing and managing digital learning content, including virtual learning experiences, visual and graphic design, interactive documents, and multimedia resources.
• Strong proficiency in AI tools and technologies, including generative AI applications for content creation, research, productivity, and learning experience enhancement.
• Excellent attention to detail, with a commitment to producing high-quality, visually appealing deliverables and maintaining content accuracy and consistency.
• Strong project management and organizational skills, with the ability to manage multiple priorities, coordinate stakeholders, and deliver work on time.
• Strong written and verbal communication skills, with the ability to collaborate effectively across global, virtual, and cross-functional teams.
• Proficiency with digital learning technologies, content management systems, and collaboration platforms.
• Strong visual design sensibility, including awareness of current design trends and best practices for learner engagement.
• Self-motivated, curious, and adaptable, with a willingness to learn new technologies and continuously improve ways of working.
• High level of professionalism and integrity, with the ability to handle sensitive and confidential information appropriately.

What You'll Bring

• Bachelor's degree or higher, ideally related to adult learning.
• 2-4+ years of professional experience within a service-oriented company.
• Strong creative analytical and problem-solving skills, with the ability to rapidly pick up new frameworks and concepts.
• Excellent English; other languages requested in certain locations.

Who You'll Work With

The Learning & Development function of BCG's Global Specialty Businesses (GSB) is responsible for the global learning activities for the firm's worldwide knowledge and specialty businesses, and for the management and operations teams of the Practice Areas (PAs). We work closely with the PAs, product and data businesses, the People Team and other BCG groups to provide our staff with world-class and high-impact learning opportunities. The Learning & Development function has launched a number of successful initiatives to help our people master their evolving roles and to support the ongoing business build and transformation in our global specialty businesses.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E-Verify Employer.