Global L&D Transformation Senior Manager in London

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation - inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures - and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

BCG’s Learning & Development (L&D) function is undergoing a significant transformation to support the firm’s 2030 strategy and future growth. We are redesigning our operating model, evolving our Learning Management System (LMS), and expanding the role of shared services to create a more scalable, consistent, data-informed, and learner-centric L&D ecosystem. As a Global L&D Transformation Senior Manager - Operations, you will play a key role in shaping and delivering this transformation. Acting as a connector, orchestrator, and change leader, you will work across global teams, functions, systems, and stakeholders to translate strategic priorities into practical, executable transformation initiatives.

You will lead process redesign efforts, support the evolution of our operating model and shared services organization, and help ensure our future LMS and supporting processes enable a simpler, more effective experience for learners, administrators, and business stakeholders. Working closely with senior L&D leaders, process owners, product teams, IT, vendors, and shared services teams, you will drive alignment across multiple workstreams, manage dependencies and risks, facilitate decision-making, and ensure transformation initiatives remain aligned with the overall strategic direction. The role requires a combination of strategic thinking, operational excellence, stakeholder influence, and hands-on execution to help build a future-ready global L&D organization.

Key Responsibilities:

• Own and drive L&D operations transformation initiatives.
• Lead and support strategic L&D transformation initiatives across learning operations, service delivery, operating model, and technology.
• Redesign and simplify key L&D processes, leveraging future LMS capabilities and shared service delivery models.
• Assess current-state processes and operating models and define scalable future-state solutions.
• Facilitate workshops and working sessions to challenge existing ways of working, evaluate alternatives, and build stakeholder alignment.
• Drive standardization, simplification, and continuous improvement across teams, regions, and learning cohorts.
• Balance collaboration with decisiveness, influencing senior stakeholders and teams alike while consistently reinforcing the agreed direction.
• Support the evolution and expansion of L&D shared services and centralized delivery capabilities.
• Identify opportunities to centralize, streamline, and optimize processes and responsibilities across the organization.
• Partner with operational leaders to implement new ways of working, governance models, and service delivery approaches.
• Help establish sustainable operating models that balance efficiency, quality, consistency, and stakeholder experience.
• Coordinate activities across multiple interconnected transformation workstreams.
• Manage plans, dependencies, milestones, risks, decisions, and stakeholder communications.
• Drive governance and reporting processes, ensuring transparency, alignment, and execution discipline.
• Prepare executive-level presentations, decision papers, Steering Committee materials, and transformation updates.
• Ensure actions, decisions, and commitments are tracked and delivered.
• Act as the bridge between business stakeholders, shared services teams, technology teams, Product Owners, and external vendors.
• Translate strategic objectives and business needs into actionable requirements and transformation outcomes.
• Support prioritization and decision-making by clearly articulating options, trade-offs, impacts, and recommendations.
• Drive stakeholder engagement, organizational readiness, and adoption of new processes, systems, and ways of working.
• Develop clear transformation narratives and communications tailored to different audiences.
• Use operational metrics, learner insights, and data to inform decisions and prioritize improvements.
• Define and monitor success measures for transformation initiatives.
• Identify risks, inefficiencies, and emerging complexities, proactively driving mitigation and resolution.
• Champion a culture of simplification, accountability, and continuous improvement across the L&D organization.

YOU’RE GOOD AT:

• Leading complex transformation initiatives involving multiple stakeholders, functions, and priorities.
• Structuring ambiguous problems and translating strategy into practical execution plans.
• Redesigning business processes and operating models to improve efficiency, scalability, and user experience.
• Influencing stakeholders and driving alignment without direct authority.
• Facilitating workshops and decision-making forums across diverse stakeholder groups.
• Operating effectively at the intersection of business, operations, and technology.
• Developing clear recommendations, executive-ready presentations, and compelling communications.
• Managing risks, dependencies, governance processes, and transformation roadmaps.
• Building trusted relationships across global and matrixed organizations.
• Balancing strategic thinking with hands-on execution in fast-paced environments.
• Working collaboratively across multicultural and multidisciplinary teams.

What You’ll Bring:

• Bachelor’s degree required; advanced degree preferred.
• Minimum 5 years of consulting experience or 8+ years of transformation, change management, or operational improvement experience.
• Proven track record leading large-scale, cross-functional transformation initiatives.
• Experience redesigning business processes, operating models, or service delivery organizations.
• Experience working across business and technology teams to deliver organizational or system-enabled change.
• Strong program management experience, including governance, planning, risk management, and executive reporting.
• Experience working with senior stakeholders in complex global organizations.
• Strong analytical and problem-solving skills, with the ability to leverage data and insights to drive decisions.
• Experience facilitating workshops, building alignment, and driving organizational change.
• Familiarity with agile ways of working and collaboration with Product Owners, vendors, and delivery teams.
• Excellent communication, stakeholder management, and influencing skills.
• Passion for learning, people development, operational excellence, and continuous improvement.

Who You’ll Work With:

You will report to the Global L&D Senior Director - Operations and Delivery and work closely with L&D leadership, operations teams, shared services teams, Product Owners, IT squads, vendors, and functional partners across the firm. You will join a passionate global L&D organization that is reimagining how learning is designed, delivered, and enabled at BCG. Together, you will help build a more scalable, technology-enabled, learner-centric ecosystem that strengthens our world-class learning experience while preparing the function for future growth and impact.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E-Verify Employer.