At a Glance
- Tasks: Lead global learning operations and ensure high-quality delivery across diverse programmes.
- Company: Join Boston Consulting Group, a pioneer in business strategy and transformation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborate with a passionate team across the globe and embrace emerging technologies.
- Why this job: Make a real impact by driving innovative learning solutions on a global scale.
- Qualifications: 9+ years in learning operations with strong leadership and project management skills.
The predicted salary is between 60000 - 70089 £ per year.
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
As the Global L&D Sr. Manager, you will lead strategic operations and delivery excellence across L&D globally. You will define and evolve how learning is delivered at scale, ensuring consistent, high-quality execution across programs, regions, and modalities (in-person, virtual, and hybrid). You will lead a Strategic Operations capability, driving governance, standardization, and continuous improvement across delivery, while partnering closely with operations and delivery teams from the Global L&D Shared Services to ensure seamless execution. You will operate as a senior leader through influence, aligning stakeholders across functions and geographies, and acting as a key bridge between strategy and execution.
Responsibilities
- Team Leadership & Capability Building: Lead and develop a high-performing Strategic Operations team, ensuring clear priorities, strong capability, and consistent delivery standards.
- Global Planning & Delivery Governance: Own global calendar planning, pipeline forecasting, PMO coordination, and delivery readiness across programs, regions, and modalities.
- Delivery Excellence: Ensure high-quality execution of in-person, virtual, and hybrid learning experiences, including logistics, staffing, production standards, participant experience, escalation management, and on-site leadership for key programs.
- Vendor, Sourcing & Financial Oversight: Govern sourcing, vendor management, contracting, venues, budgets, invoicing, compliance, and cost-efficiency across global learning delivery.
- Cross-Functional Partnership: Partner with Faculty, Shared Services, Finance, Technology, business stakeholders, and regional teams to ensure aligned, efficient, and accountable execution.
- Process, Tools & Knowledge Governance: Drive standardization of processes, playbooks, SOPs, templates, SharePoint, LMS, virtual platforms, and other operational tools.
- Insights & Continuous Improvement: Use learner feedback, stakeholder input, engagement metrics, and operational KPIs to identify improvements and embed lessons into future delivery.
- Transformation & Innovation: Lead operational excellence initiatives, including simplification, automation, GenAI, audit follow-up, and scalable best practice adoption.
You're Good At
- Leading through influence in complex, global, and matrixed environments.
- Translating strategy into scalable, practical operational execution.
- Driving alignment across multiple stakeholders, teams, and seniority levels.
- Bringing structure, clarity, and consistency to complex and evolving environments.
- Balancing strategic thinking with strong attention to detail.
- Identifying inefficiencies and proactively implementing improvements.
- Building trust-based relationships and establishing credibility quickly.
- Navigating change with a flexible, solutions-oriented mindset.
What You'll Bring
- 9+ years of experience in learning operations, delivery, event management, or similar, ideally in a global, fast-paced organization.
- Strong expertise in operational strategy, delivery governance, and process optimization.
- Proven experience in team leadership and capability building.
- Experience working with shared services models and global delivery teams.
- Strong project and program management skills, with the ability to prioritize, problem-solve, and deliver results.
- Excellent stakeholder management abilities across multiple regions and seniority levels.
- Proficiency in data analysis tools (Excel, Tableau) to inform decisions and track operational success.
- Strong communication and storytelling skills, with a focus on influencing stakeholders.
- Experience with learning and collaboration tools (e.g., SABA, Zoom, Teams, SharePoint).
- A collaborative mindset with a solutions-oriented approach and ability to work autonomously.
- Experience with emerging technologies (AI, automation) is a plus.
Who You'll Work With
A passionate and dedicated Learning & Development team, who are currently spread across the US, Europe, Costa Rica and India. You will be part of the Operations team that is in charge of the overall orchestration of the delivery of core curriculum Learning Journeys and upskilling efforts. You will work, in close contact with the Global L&D Service Center which is part of the team and handling the entire participant management. You will establish strong relationships across L&D and our broader people functions to successfully learn, educate and influence others.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer.
Global L&D Operations Senior Manager - London employer: Boston Consulting Group
At Boston Consulting Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London office is a hub for diverse talent, providing ample opportunities for professional growth and development within a global network. With a strong commitment to employee well-being and a focus on continuous improvement, BCG empowers its team members to thrive in their careers while making a meaningful impact in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Global L&D Operations Senior Manager - London
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Boston Consulting Group.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Boston Consulting Group.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Global L&D Operations Senior Manager - London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Boston Consulting Group.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Boston Consulting Group. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Boston Consulting Group
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Boston Consulting Group, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Boston Consulting Group, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Boston Consulting Group could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Boston Consulting Group as they’re likely seeking a candidate who can enhance their workplace culture.
