At a Glance
- Tasks: Drive change management for digital products and enhance employee experiences.
- Company: Join Boston Consulting Group, a leader in business strategy and transformation.
- Benefits: Competitive salary, diverse teams, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on behavioural science integration.
- Why this job: Make a real impact on how employees adopt innovative digital solutions.
- Qualifications: 4-6 years in change management; agile experience preferred.
The predicted salary is between 60000 - 80000 £ per year.
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation - inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
We are seeking a candidate to join our Change Management and Communications Center of Expertise (CoE) to support product portfolios focused on delivering our digital workforce experience to employees. This role brings change management knowledge and experience collaborating with agile product delivery teams. You will collaborate with a team of specialized experts to shape how BCG employees work, make decisions, and adopt digital products. You will partner with other change managers & specialists in the CoE to identify, use and contribute to best practices and lessons learned. Please note that this role is focused on company-internal (not client-facing) marketing, communications and change management.
You are good at:
- Executing change strategies & approaches for digital products, focused on driving and embedding the key behaviours that drive adoption
- Conducting stakeholder assessments and developing engagement plans to address and mitigate risks
- Conducting change impact assessments, identifying risks to delivery/adoption and creating practical and actionable mitigation activities
- Developing and delivering strategic user framed communication plans
- Writing, reviewing, and sending user framed communications & content
- Developing training & enablement approaches & content
- Tracking change management & behavioural KPIs and metrics
- Engaging with agile squads to understand roadmaps
- Proactively identifying and clearly articulating upcoming change & behaviours needed to support the roadmaps
- Managing stakeholder expectations while working across multiple workstreams
- Collaborating with cross-functional teams, designers and vendors to facilitate change activities
- Supporting the integration of behavioural science into change management strategies
What You'll Bring:
- 4-6 years of experience in change management role (consulting and/or project management-based experience a significant plus)
- Change management certification a plus
- Experience operating in an agile operating model preferred
- Exposure to behavioural science or related disciplines, with interest in developing expertise further
- Excellent verbal and written communication. Fluent in English (writing, reading, speaking)
- University degree with demonstrated high academic achievement preferred
- Experience or passion for structuring and solving complex problems
Who You'll Work With:
- Product Owners, Chapter Leads and Agile squads
- Change and Enablement CoE members
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E-Verify Employer.
Global Change & Communications Senior Specialist Digital Products - London employer: Boston Consulting Group
At Boston Consulting Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London office provides employees with unique opportunities for professional growth through exposure to cutting-edge digital products and change management practices, all while being part of a diverse team dedicated to making a meaningful impact in the business world. With a strong commitment to employee development and a focus on work-life balance, BCG is the ideal place for those looking to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Global Change & Communications Senior Specialist Digital Products - London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show them you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with their needs. Keep it concise and engaging – you want to leave them wanting more.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar names!
We think you need these skills to ace Global Change & Communications Senior Specialist Digital Products - London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Global Change & Communications Senior Specialist role. Highlight your change management experience and how it aligns with BCG's focus on digital products. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your excellent verbal and written skills in your application. Use clear and concise language, and maybe even include examples of user-framed communications you've developed in the past. We love a good story!
Highlight Your Agile Experience:If you've worked in an agile environment before, make it known! Share specific examples of how you've collaborated with cross-functional teams and contributed to change management strategies. This will show us that you're ready to hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about BCG and what we stand for!
How to prepare for a job interview at Boston Consulting Group
✨Know Your Change Management Inside Out
Make sure you brush up on your change management knowledge, especially in relation to digital products. Be ready to discuss specific strategies you've used in the past and how they can apply to BCG's agile environment.
✨Showcase Your Communication Skills
Since this role involves a lot of internal communication, prepare examples of how you've crafted user-framed communications before. Think about how you can demonstrate your ability to engage stakeholders effectively.
✨Understand Agile Methodologies
Familiarise yourself with agile principles and how they relate to change management. Be prepared to discuss how you've collaborated with agile teams in the past and how you can contribute to their success at BCG.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving skills and ability to manage stakeholder expectations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience in driving adoption of digital products.
