LAB Staffing Manager - 6 month FTC

Locations: London | Amsterdam | Brussels

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation - inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures - and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Staffing is a business-critical function at BCG, managing the overall people deployment strategy and capacity management within the 3 LAB offices. You will be a member of the LAB Staffing team and you will work closely with the LAB Staffing Team, PA nodes and fellow People Team colleagues. This role is also responsible for staffing case requests and you will report into the LAB Staffing Director. Line management of one or more staffing specialists may form part of this role, subject to experience and the team structure. You will take responsibility as part of the escalation point for the areas you staff and escalating to the Staffing Director, when appropriate. Working closely with the LAB Staffing Team, you will help ensure the LAB billability remains optimal in the practice areas you staff and strike the right balance between case requests and People development and preferences. Please note: the precise set of PPPLs and A/C cohorts assigned to this role may evolve during the contract period. The successful candidate will be expected to embrace this flexibility as part of the role.

Key Responsibilities

• Work closely with the Practice Area Nodes, the LAB Staffing Team and the LAB Staffing Director to achieve optimum deployment of PPPLs and A/Cs across the LAB system:
• Communicate daily with the relevant PA Nodes and the LAB Staffing Director to understand the pyramid situation and needs.
• Being a sparring partner to the PA Nodes and challenging staffing decisions when needed.
• Manage freecap for your cohorts and assign them to proposals or other non-billable work, in line with agreed business priorities.
• Manage staffing capacity, validate holidays and flex-time requests, support and promote cross office staffing when relevant.
• Monitor billability in the Practice Areas you staff.
• Understand PPPL and A/C needs to assign them to projects overseeing the best match with their preferences and career ambitions:
• Attend career development committee meetings for your cohorts.
• Work closely with PA Nodes and CDC to understand the development needs of your cohorts, provide input to CDC meetings and help action development needs of your cohort.
• Meet regularly with the PPPLs and A/Cs to understand their staffing and development needs. Advise them of current cases, while also understanding their goals, preferences and expertise.
• Establish & maintain the relationship with senior stakeholders:
• Understand their commercial priorities and client-based specific needs.
• Manage the complex staffing escalations.
• Collect and share the weekly staffing needs across PAs you staff:
• Provide guidance to the Practice Areas on staffing, understanding their experience, aspirations, and circumstances, while always aiming at balancing between client, team and individual needs. Challenge the request, scope, team setup where needed.
• Update and share the weekly pipeline with staffing team, identify priorities to help staffers make the right trade-offs.
• Line management of 1-2 staffers may form part of the role:
• Manage day to day staffing operations and individual performance.
• Provide coaching and mentoring to the staffing specialists.
• Maintain accurate and up-to-date information in all people/staffing information systems.
• Analyse and report key staffing metrics for LAB, local or PA leadership. Lead ad hoc projects as required. Work more closely with broader People teams to manage exceptional staffing where relevant.

You are good at

• Good understanding of the commercial context.
• Technical understanding of the consulting industry and business, managing people resources and the nature of work we do with clients.
• A 'can-do' attitude to problem-solving, with creative analytical skills and ability to drive decision-making.
• Future facing and entrepreneurial thinking with the interpersonal skills to effectively drive change.
• Clarity, tact and professionalism in communication, including presenting to and managing daily relationships with both senior stakeholders and peer teams across the BCG landscape.
• Managing a set of stakeholders and collaborating with the pipeline team during staffing escalations, given differentiated priorities and the need to balance multiple business or individual trade-offs.
• Readiness to work with teams across the different offices, with proven consensus building, leadership and change management skills.
• Patience, integrity and sensitivity to listen to and deal with complex or confidential issues, while also independently taking an impartial stand where decisions require it.
• Well organized, accurate and able to plan ahead and manage a large number of initiatives in parallel.
• Readiness to travel to system offices and other BCG offices when needed.
• Proficiency in all standard software used at BCG (Excel, PowerPoint, Word, etc).

What You'll Bring

• 5+ years in staffing, in a professional services environment.
• Numerate.
• Confident in the use of Word and Excel.
• Knowledge of PowerPoint (ideal but not essential).
• Experience of working with a database (ideal but not essential).

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E-Verify Employer.