At a Glance
- Tasks: Lead the development of an AI-driven IT support chatbot using cutting-edge technologies.
- Company: Join BCG, a pioneer in strategy consulting, committed to innovation and societal impact.
- Benefits: Enjoy a diverse work environment with opportunities for growth and collaboration across global teams.
- Why this job: Be at the forefront of AI transformation, making a real difference in IT support solutions.
- Qualifications: Bachelor's degree in computer science or engineering; experience with Generative AI and cloud infrastructure required.
- Other info: Collaborate closely with cross-functional teams to drive successful AI implementations.
The predicted salary is between 54000 - 84000 £ per year.
Who We Are
BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.
What You’ll Do
As a Global IT Software Engineer Senior Manager – GenAI, you will play a pivotal role in BCG’s AI-driven transformation journey. BCG is committed to leveraging AI to enhance business operations and client solutions, and your role will be instrumental in this mission. You will contribute to the design, development, testing, and deployment of a self-service chatbot utilizing state-of-the-art technologies such as AWS Bedrock, industry-foundational language models, and LangChain. This chatbot will revolutionize IT support by providing efficient, AI-driven solutions.
You will assist in applying domain expertise in building and deploying conversational chatbots specifically for IT customer support. This includes ensuring the chatbot integrates seamlessly with IT Service Management tools such as ServiceNow. Your understanding of Service Desk processes will be essential in helping to optimize the chatbot to handle various IT support scenarios effectively.
In addition, you will participate in testing, evaluating, and fine-tuning prompts to ensure optimal chatbot performance. You will support the implementation of responsible AI practices and help establish necessary guardrails to ensure the chatbot operates ethically, reliably and effectively.
You will collaborate with cross-functional teams to support the successful implementation and integration of the chatbot. Your responsibilities include assisting in the development processes, contributing to the high-quality and timely delivery of solutions, and engaging with stakeholders for requirement gathering and project updates. Additionally, you will help identify potential risks and support the development of mitigation strategies to ensure the seamless deployment and operation of the chatbot.
YOU’RE GOOD AT
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Supporting technical projects and assisting development teams.
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Collaborating effectively with cross-functional teams and stakeholders.
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Problem-solving and critical thinking in technical environments.
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Communicating clearly and concisely, both in writing and verbally.
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Learning new technologies and continuously improving processes.
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Strong knowledge and experience in Generative AI/LLM-based development.
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Experience working with key LLM models APIs (e.g., AWS Bedrock, Azure OpenAI/OpenAI) and LLM frameworks (e.g., LangChain, LlamaIndex).
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Experience with cloud infrastructure for AI/Generative AI/ML on AWS, Azure.
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Hands-on experience with IT Service Management tools like ServiceNow, Remedy, or similar.
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Understanding of Service Desk processes and best practices.
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Ability to test, evaluate, and fine-tune AI prompts for optimized performance.
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Knowledge of responsible AI practices and implementing necessary guardrails.
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Bachelor’s degree in computer science, engineering, or equivalent.
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Proficiency in at least two programming tools/languages (e.g., Java, C/C++, Python).
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Understanding of SDLC principles and software engineering practices.
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Familiarity with advanced algorithms, program structures, and API development.
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Skills in prompt engineering, automated testing, and debugging.
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Experience in cloud-native application development and CI/CD pipelines.
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Experience in building and deploying conversational chatbots for IT and/or customer support.
What You’ll Bring
You will be a key member of the IT & Business Platforms (ITBP) team, contributing to the development of BCG’s flagship GenAI use case for an IT support chatbot. This chatbot will be a critical component in transforming IT support through AI-driven solutions. Your team will work closely with the Cloud Platform Engineering (CPE) team, which is responsible for building the shared GenAI platform. This platform will support multiple GenAI use cases across the company, ensuring scalable and robust AI solutions. The close collaboration between ITBP and CPE will be essential for the successful implementation and integration of the self-service chatbot and other innovative AI solutions, driving BCG’s broader AI transformation agenda.
Who You’ll Work With
BCG’s information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E – Verify Employer. Click here for more information on E-Verify.
Global IT Software Engineer Senior Manager - GenAI employer: Boston Consulting Group
Contact Detail:
Boston Consulting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global IT Software Engineer Senior Manager - GenAI
✨Tip Number 1
Familiarize yourself with the latest advancements in Generative AI and LLM frameworks like LangChain and AWS Bedrock. Being able to discuss these technologies confidently during your interview will demonstrate your expertise and passion for the role.
✨Tip Number 2
Highlight your experience with IT Service Management tools such as ServiceNow. Be prepared to share specific examples of how you've utilized these tools to improve IT support processes, as this will show your practical knowledge relevant to the position.
✨Tip Number 3
Prepare to discuss your problem-solving approach in technical environments. Think of scenarios where you successfully tackled challenges in software development or chatbot deployment, as this will showcase your critical thinking skills.
✨Tip Number 4
Network with professionals in the AI and IT support fields. Engaging with industry peers can provide insights into current trends and best practices, which you can leverage to stand out during the application process.
We think you need these skills to ace Global IT Software Engineer Senior Manager - GenAI
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Global IT Software Engineer Senior Manager - GenAI position. Tailor your application to highlight how your skills and experiences align with BCG's needs.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with Generative AI, cloud infrastructure, and IT Service Management tools. Provide specific examples of projects where you've successfully implemented similar technologies or solutions.
Showcase Problem-Solving Skills: BCG values problem-solving and critical thinking. Use your application to demonstrate how you've tackled complex technical challenges in the past, particularly in collaborative environments.
Communicate Clearly: Ensure that your application is well-structured and free of jargon. Communicate your ideas clearly and concisely, both in your CV and cover letter. This will reflect your ability to communicate effectively, a key skill for the role.
How to prepare for a job interview at Boston Consulting Group
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Generative AI and LLM-based development. Highlight specific projects where you've utilized AWS Bedrock, LangChain, or similar technologies, and be ready to explain your role in those projects.
✨Demonstrate Problem-Solving Skills
Expect to face technical scenarios during the interview. Practice articulating your thought process when solving complex problems, especially those related to IT support and chatbot functionality.
✨Communicate Clearly and Concisely
Effective communication is key. Prepare to explain technical concepts in a way that is understandable to non-technical stakeholders. This will demonstrate your ability to collaborate with cross-functional teams.
✨Understand Responsible AI Practices
Familiarize yourself with responsible AI practices and ethical considerations in AI deployment. Be ready to discuss how you would implement necessary guardrails for the chatbot to ensure it operates reliably and ethically.