Global IT Platform Engineer Senior Manager

Locations: Boston | Canary Wharf | Atlanta

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation - inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures - and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

You will join our squad responsible for developing and supporting CMDB and ITAM on the ServiceNow platform, as well as ensuring platform integrations, performance, upgrades, and ongoing maintenance. You will collaborate with teammates and stakeholders worldwide to deliver value to our users. Your work will involve analyzing, designing, scripting, configuring, and integrating a wide range of ServiceNow applications and plugins, helping us maximize the value of existing implementations. Additionally, you will deploy new functionality using tools such as IntegrationHub, Flow Designer, Performance Analytics, and other core ServiceNow capabilities.

As a platform engineer, you will be part of a high-performing team of engineers, administrators, and architects. You will actively participate in Agile scrum ceremonies and collaborate closely with the product owner, scrum lead, and analysts to prioritize and deliver your work each sprint. In this role, you will have the opportunity to work with a high level of independence, bringing your expertise to deliver exceptional results. You’ll be encouraged to identify opportunities for improvement, suggest innovative enhancements, and play an active role in shaping the platform’s evolution to meet the needs of our dynamic and fast-paced environment.

YOU’RE GOOD AT

• Delivering high-quality results with minimal supervision, demonstrating independence and reliability in your work
• Proactively identifying opportunities for improvement, suggesting creative and impactful solutions to enhance platform capabilities
• Creating clear and concise design and technical documentation to support robust implementation and long-term maintainability
• Demonstrating strong communication skills by delivering clear, well-structured demos and insightful data analysis
• Troubleshooting complex technical issues efficiently and effectively, with a focus on root cause analysis and sustainable fixes
• Building strong relationships across diverse teams and stakeholders, fostering collaboration to achieve shared goals
• Embracing Agile ways of working and adapting quickly to changing priorities and business needs

What You'll Bring

• 8+ years of experience developing and maintaining ServiceNow solutions
• 4+ years of hands-on experience designing and implementing robust CMDB solutions, leveraging integrations, Discovery, and Service Mapping.
• Proven experience in platform upgrades, performance optimization, and maintenance
• Proficiency in JavaScript and ServiceNow development, including server and client-side scripting, security, and debugging
• Experience with ServiceNow integrations using REST, GraphQL, IntegrationHub, security configuration, and third-party apps
• ServiceNow certifications are highly preferred

Who You'll Work With

You will join an existing Agile squad comprised of engineers, architects, analysts, a product owner, and scrum master. You will report to the ServiceNow Chapter Lead and will work closely with the product owner and scrum master to determine your work for each sprint.