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- Tasks: Join our IT operations team to support daily tech requests and manage IT assets.
- Company: BCG partners with leaders to drive transformation and innovation in business and society.
- Benefits: Enjoy a collaborative work environment with opportunities for continuous learning and development.
- Why this job: Be part of a dynamic team that values excellent customer service and clear communication.
- Qualifications: Experience with Windows, Mac OS, and basic networking; strong communication skills required.
- Other info: Flexible shift patterns and a commitment to diversity and inclusion in the workplace.
The predicted salary is between 36000 - 60000 £ per year.
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. Today, we help clients with total transformation - inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. Our mission is to continuously improve our IT systems and services, support the business and strive to create and innovate with technology.
As a natural people-person you play an important part of our IT operations team. You are responsible for prioritising and assisting in our day to day IT requests and issues, managing our IT assets and supporting implementation of projects with the team. You report directly to the Local IT Manager and are able to perform successfully in a fast-paced, high-performing, service-orientated environment.
- Providing on-site technology support in both home and office environments, over a variety of platforms and devices (e.g. PC, Mac, iOS, Android, etc.)
- Utilizing your knowledge of Microsoft operating systems and Active Directory to provide 1st/2nd line IT support to our users
- Troubleshooting and logging any technical issues received via phone call or ticket in the IT Service Management tool Service Now
- Troubleshoot video conference and telecommunications systems and support key users if required
- Assist in preparing and deploying laptops for staff, including all required user profile configuration and data migration
- Assist with hardware asset tracking and inventory management
- Assist on projects in an operational capacity for both global and local initiatives
- Focus on excellent customer service and the needs of the BCG user community through clear and precise communication (written and verbal), time-management and collaboration skills
- Appetite for continuous learning to further IT knowledge and career development
- Clear communication style and ability to communicate with technical and non-technical stakeholders both orally and written in excellent English
- Windows 10, Windows server, Mac OS, Microsoft Office and Cloud file share support experience
- Basic LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar
- SCCM or imaging software experience
BCG’s information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.
Shared office space • Operating within shift pattern covering from at least 8 – 6.
Experte | Informationssicherheit (m/w/d) - IT-Security, IT employer: Boston Consulting Group
Contact Detail:
Boston Consulting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experte | Informationssicherheit (m/w/d) - IT-Security, IT
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, Mac OS, and Microsoft Office. Having hands-on experience or certifications in these areas can significantly boost your confidence during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for video conferencing and telecommunications systems. Being able to demonstrate your problem-solving abilities in real-time scenarios can set you apart from other candidates.
✨Tip Number 3
Practice clear and concise communication, both verbal and written. Since the role involves interacting with both technical and non-technical stakeholders, being able to explain complex concepts simply will be a huge advantage.
✨Tip Number 4
Show your enthusiasm for continuous learning in IT. Mention any recent courses or certifications you've completed, as this demonstrates your commitment to staying updated in a fast-paced industry like IT security.
We think you need these skills to ace Experte | Informationssicherheit (m/w/d) - IT-Security, IT
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Experte | Informationssicherheit position. Understand the key responsibilities and required skills, such as IT support, troubleshooting, and customer service.
Tailor Your CV: Customise your CV to highlight relevant experience in IT support, knowledge of Microsoft operating systems, and any previous roles that involved customer interaction. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your ability to communicate effectively with both technical and non-technical stakeholders. Mention your appetite for continuous learning and how it aligns with BCG's mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your communication style is clear and professional, reflecting the high standards expected at BCG.
How to prepare for a job interview at Boston Consulting Group
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft operating systems, Active Directory, and any troubleshooting you've done. Be prepared to discuss specific examples of how you've resolved IT issues in the past.
✨Emphasise Customer Service
Since this role focuses on providing excellent support, be ready to share instances where you've gone above and beyond for users. Demonstrating your ability to communicate clearly and effectively with both technical and non-technical stakeholders will set you apart.
✨Demonstrate Your Problem-Solving Approach
Prepare to explain your logical approach to troubleshooting. Discuss how you use frameworks like the OSI model to diagnose and resolve issues, as this shows your analytical thinking and technical knowledge.
✨Express Your Willingness to Learn
BCG values continuous learning, so convey your enthusiasm for furthering your IT knowledge and career development. Share any recent courses or certifications you've pursued to stay updated in the field.
