Client References Director

Locations: Madrid, Canary Wharf, Lisbon, München

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation - inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures - and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As the Client References Director, you will lead BCG's client references capability, ensuring its long-term success and strategic impact. You will play a critical role in converting, shaping and delivering high-impact client references that showcase our successful client engagements. You will manage a central team dedicated to building and delivering a balanced portfolio of flagship client references. The role will focus on streamlining processes, amplifying reference stories, and ensuring ROI through strategic resource allocation and effective storytelling across all regions, industries and sectors. You will also engage directly with senior external clients and vendors to deliver compelling, brand-building assets.

YOU'RE GOOD AT

• Strategic Leadership & Decision-Making: Acting as a key decision-maker for client selection, resource allocation, and tools ownership, ensuring alignment with BCG's brand and commercial goals.
• Cross-Functional Collaboration: Partnering with key stakeholders, including PALs, RPALs, Regional Chairs, and Client Teams, to identify flagship clients and priorities for the reference portfolio.
• Storytelling & Impact Framing: Crafting and delivering powerful client stories that highlight measurable impact, driving client retention and acquisition.
• Operational Excellence: Continuously optimizing processes to ensure efficiency and scalability, including effective management of client reference tools and performance dashboards.
• Engaging Senior Clients: Confidently engaging with C-Suite and senior client leaders to co-develop compelling narratives and value stories.
• Leading Teams: Managing and developing a high-performing global team, fostering a collaborative and results-driven culture.

What You'll Bring

• 12+ years of experience leading complex global initiatives, particularly in stakeholder engagement, client storytelling, and cross-functional leadership.
• Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred.
• Experience within professional services, strategy consulting, or similar industries.
• Strong strategic thinking, decision-making, and problem-solving abilities.
• Exceptional interpersonal skills with the ability to engage and influence senior stakeholders.

Who You'll Work With

As the Client References Director, you will operate at the center of BCG's global network, collaborating with a diverse group of senior stakeholders and cross-functional teams:

• Senior Stakeholders: Partner closely with the COO of Global Practice Areas, CMO, Global Client Team Commercial Excellence & Investments Leaders, PALs, RPALs, Topic and Sector Leaders and Regional Chairs to align the client reference portfolio with BCG's strategic priorities.
• Marketing Teams: Align with regional and global marketing teams to identify strategic opportunities for references and ensure seamless integration into broader campaigns and go-to-market initiatives.
• Client Teams: Work with CCOs, MDPs, and case teams to incorporate client references into commercial excellence initiatives, maximizing their impact on proposal conversions and client acquisition.
• External Clients & Vendors: Engage directly with senior client leaders (C-Suite and C-Level -1/-2) and external vendors to co-create compelling stories and oversee production of high-quality assets.
• Investment & Lighthouse Programs: Partner with investment teams to identify flagship client reference opportunities that align with BCG's priority programs and strategic initiatives.
• Editorial Team: Work in close partnership with BCG's Editor in Chief and the Editorial Team to ensure client references align with BCG's editorial strategy, maintaining consistency, quality, and strategic storytelling.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E-Verify Employer.