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For Companies At a Glance
- Tasks: Lead CRM architecture projects and optimise customer journeys for top clients.
- Company: Join BCG Platinion, a global leader in digital transformation.
- Benefits: Competitive salary, travel opportunities, and a chance to shape the future of technology.
- Why this job: Make a real impact by driving innovative CRM solutions and leading talented teams.
- Qualifications: 10-15 years in IT architecture with expertise in CRM platforms like Salesforce.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 72000 - 108000 £ per year.
As a Lead IT Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures.
Responsibilities
- Define business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys.
- Evaluate and recommend CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and Zoho based on business requirements and industry best practices.
- Analyze and reimagine end-to-end processes (Lead-to-Quote, Quote-to-Cash, Service Management, Customer Support) to maximize CRM value.
- Build compelling business cases for CRM transformation initiatives, demonstrating ROI and tangible outcomes for clients.
- Collaborate with client teams to drive organizational change, ensuring user adoption and process alignment for CRM implementations.
You will work closely with clients to understand their issues, define IT strategies, architecture solutions, win buy-in for your recommendations, and collaborate with fellow BCGers to transform client potential into performance. You will be given end-to-end responsibility for larger, highly technical and more complex 'modules' within a project, and begin to develop specialized knowledge to help you solve clients' problems. You will start to take on team lead responsibilities and demonstrate intellectual leadership. Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills. You will also help guide junior members of the team, help with project proposals, client care, building relationships with peers and identifying new business opportunities. Finally, as a Lead IT Architect, you will contribute to the Practice Area development and help to build the BCG brand as a key member of the case team.
What You'll Bring (Qualifications)
- 10 to 15 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors.
- Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing.
- Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems).
- Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc.) and integration platforms (such as Mulesoft, Dell Boomi, etc.).
- Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.).
- Overview of modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations.
- Deep understanding of different integration patterns and best practices such as events, synchronous vs. asynchronous, and E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc.
- Analytical mindset and excellent problem-solving skills.
- Experience of managing teams.
- Strong communication skills for stakeholder engagement at all levels.
- Ability to work under pressure and willingness to travel to clients worldwide.
- Strong communication and presentation skills.
- University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration.
About BCG Platinion
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation—inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
Practice Area
BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations.
What You'll Do
At BCG Platinion we're keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client's digital potential and ignite change. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow.
Lead IT Architect - Platinion - Salesforce/CRM in City of Westminster employer: Boston Consulting Group
Contact Detail:
Boston Consulting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead IT Architect - Platinion - Salesforce/CRM in City of Westminster
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is your chance to demonstrate your expertise in CRM solutions and IT architecture beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to CRM strategies and IT architecture. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your thoughts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at BCG Platinion.
We think you need these skills to ace Lead IT Architect - Platinion - Salesforce/CRM in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead IT Architect role. Highlight your experience with CRM solutions and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention specific CRM platforms you’ve worked with.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex challenges in IT architecture. We love seeing analytical minds at work, so share those success stories that demonstrate your expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Boston Consulting Group
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned in the job description, like Salesforce and Microsoft Dynamics. Brush up on their features, benefits, and how they can be tailored to meet business needs. This will show your potential employer that you’re not just familiar with the tools, but you understand how to leverage them effectively.
✨Demonstrate Your Analytical Skills
Prepare to discuss specific examples where you've analysed end-to-end processes or developed business-aligned strategies. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you clearly convey your problem-solving abilities and how you’ve maximised CRM value in past roles.
✨Showcase Your Leadership Experience
As a Lead IT Architect, you’ll need to demonstrate your ability to manage teams and guide junior members. Be ready to share experiences where you’ve led projects or initiatives, highlighting your communication skills and how you’ve driven organisational change. This will illustrate your readiness for the responsibilities of the role.
✨Prepare for Technical Questions
Expect technical questions related to integration patterns, cloud-native development, and modern architecture. Brush up on these topics and think about how they relate to the role. Being able to discuss these concepts confidently will show that you have the technical know-how required for the position.
