At a Glance
- Tasks: Design innovative service experiences and create impactful service design blueprints.
- Company: Join BCG's Global IT Design Center, a leader in service design.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with diverse teams and global impact.
- Why this job: Make a real difference by enhancing employee experiences through design.
- Qualifications: 7+ years in service design with strong research and analysis skills.
As a member of BCG's Global IT Design Center of Expertise (CoE), you will be working to help define and design the delivery of service experiences for employees. You'll be responsible for the creation and evaluation of service design blueprints, research, quantitative behavioural measurement and the analysis of employee needs. We are seeking an analytical and experienced Service Designer to join our dynamic cross-functional team. The ideal candidate will have a passion for designing value-creating, measurable service experiences.
Responsibilities
- Service Design: Develop service design blueprints and guidelines to ensure consistency across services and to achieve BCG's strategic goals. Utilize journey mapping, needs and sentiment analysis, quantitative measurement and other tools, methods, or processes to understand and define end-to-end service experience. Align with the CoE Value Measurement framework to capture and track service quality, efficiency and advocacy.
- Research & Analysis: Conduct qualitative and quantitative user research to understand employee needs, behaviours, and pain points. Analyse behavioural analytics data to inform design decisions. Create meaningful and actionable insights into employees' behaviours, needs, expectations, and pain points.
- Collaboration: Work collaboratively across teams, disciplines, and regions to ensure a diverse approach to problem-solving. Engage with senior leadership, showcasing service design work and evidencing the value your research and design work has accrued initiatives.
- Testing & Iteration: Gather feedback to refine and improve service designs. Iterate on designs based on analytics and feedback to enhance the services experience.
- Innovation & Trends: Stay up to date with design methods, tools, processes and technologies. Advocate for and implement best practices in service design.
Qualifications
- Minimum of 7 years of commercial experience in service design, preferably in a large, global enterprise.
- Proven experience in research and analysis to create actionable insights.
- Practical knowledge of iterative design approaches.
- Comfortable leading service design workstreams in large global teams across multiple time zones, collaborating with a diverse set of stakeholders.
- Very strong communication and presentation skills, with the ability to articulate design decisions and collaborate effectively with cross-functional teams.
Skills
- Expertise in service design, design strategy, journey mapping, needs and sentiment analysis and quantitative behavioural analytics measurement.
- Strong understanding of user-centred design principles and methodologies.
Personal Attributes
- Innovative thinker with a passion for solving complex problems.
- Self-motivated with the ability to manage multiple workstreams simultaneously.
- Strong interpersonal skills and the ability to work effectively in a global, hybrid working environment.
- Outcome and measurement driven and focused on solving user and business problems.
- Pragmatic and adaptive thinker who can adjust design processes and approaches to project demands and deadlines.
- Ability to navigate high levels of ambiguity.
- Hands-on practitioner able to think conceptually and work practically.
- Compelling storyteller and communicator.
Education
- Bachelor's degree in Product Design, Service Design, or equivalent experience. Master's degree preferred.
Global UX Designer Senior Manager in City of Westminster employer: Boston Consulting Group
At BCG, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Global UX Designer Senior Manager, you will have the opportunity to work within a dynamic cross-functional team, driving meaningful service design initiatives that enhance employee experiences. With a strong focus on professional growth, we offer extensive resources for skill development and a commitment to staying at the forefront of design trends, making BCG a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Global UX Designer Senior Manager in City of Westminster
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Boston Consulting Group for a Global UX Designer Senior Manager, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Boston Consulting Group before they go live!
We think you need these skills to ace Global UX Designer Senior Manager in City of Westminster
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Global UX Designer Senior Manager at Boston Consulting Group, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Boston Consulting Group does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Boston Consulting Group. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Boston Consulting Group.
How to prepare for a job interview at Boston Consulting Group
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Boston Consulting Group, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Boston Consulting Group might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Boston Consulting Group!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Boston Consulting Group is looking for.
