At a Glance
- Tasks: Lead transformative tech initiatives that enhance client relationships and drive business growth.
- Company: Join Boston Consulting Group, a pioneer in business strategy and innovation.
- Benefits: Enjoy competitive salary, diverse teams, and opportunities for professional development.
- Other info: Collaborative environment with a focus on innovation and career growth.
- Why this job: Make a real impact by driving AI-enabled solutions and modernising commercial capabilities.
- Qualifications: Experience in CRM transformations and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation— inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
Reporting into the IT Transformation Management Office (TMO) and aligned to Global Commercial Technology & Success, the IT Transformation Program Director will lead program management for highly complex, enterprise-wide commercial technology initiatives that drive partner effectiveness, client relationship strength, and business growth. This is a high-visibility transformation leadership role with an initial mandate to lead the transformation of Relationship Excellence (REx)—BCG’s global, experience-led and AI-enabled CRM platform for all Partners, supporting Business Development and commercial consulting success. Over time, the role will expand to include additional large-scale commercial technology and AI-enabled initiatives across the Global Commercial Technology & Success portfolio.
The successful candidate will combine deep CRM and commercial enablement expertise with broader transformation leadership capabilities across digital platforms, AI-driven solutions, data-enabled products, and global adoption programs.
Key Responsibilities
- Operate within the IT Transformation Management Office (TMO), leveraging transformation best practices and governance.
- Lead with a clear, outcome-oriented narrative anchored in guiding principles and strategic intent.
- Establish and run the program, proactively managing milestones, dependencies, risks, and resourcing.
- Lead cross-functional teams spanning product, engineering, data, UX, and business stakeholders.
- Define initiative-level outcomes, success metrics, and value realization mechanisms.
- Ensure transparency through clear executive communications, reporting, and decision forums.
Relationship Excellence / CRM Transformation – Initial Flagship Initiative
- Lead the end-to-end IT transformation of Relationship Excellence (REx), BCG’s global CRM platform.
- Define the future-state vision, experience principles, and transformation roadmap.
- Drive AI-first capabilities, including relationship intelligence, automated insights, and next-best-action recommendations.
Commercial Impact & Adoption
- Partner closely with Global Commercial Technology & Success leadership, Business Development leaders, and Partners.
- Lead change management, adoption, and enablement strategies.
- Drive sustained behaviour change and long-term value realization.
You’re Good At
- Leading large-scale CRM, commercial enablement, or customer/relationship platform transformations.
- Managing complex, multi-year IT programs with senior executive stakeholders.
- Translating Business Development and Partner needs into scalable, enterprise-grade technology solutions.
- Delivering experience-led, AI-enabled platforms.
- Influencing across IT and business teams without direct authority.
What You'll Bring
- Proven experience as a Program Director, Transformation Director, or equivalent senior leader within IT, digital, or technology organizations.
- Strong track record leading large-scale CRM, commercial technology, or enterprise platform transformations.
- Deep expertise in CRM platforms, relationship management systems, or commercial enablement technologies.
- Solid background in application development and modern engineering practices.
- Expertise in Agile and hybrid delivery methodologies.
You will work closely with the IT Transformation Management Office, Global Commercial Technology & Success leadership, Business Development stakeholders, Partners, and global product, engineering, data, AI, and UX teams. This role sits at the intersection of commercial strategy and enterprise technology—playing a critical role in how BCG strengthens relationships, modernizes commercial capabilities, and accelerates global business growth.
IT Transformation Program Director – Global Commercial Technology and Success in Chessington employer: Boston Consulting Group
Boston Consulting Group is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to lead transformative initiatives in technology and commercial strategy. With a strong commitment to professional development, BCG offers extensive growth opportunities and invests significantly in cutting-edge technology and AI, ensuring that team members are at the forefront of industry advancements. Located in a vibrant city, BCG provides a dynamic environment where diverse perspectives thrive, making it an ideal place for those seeking meaningful and impactful careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Transformation Program Director – Global Commercial Technology and Success in Chessington
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like IT Transformation Program Director – Global Commercial Technology and Success at Boston Consulting Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Boston Consulting Group or be willing to refer you for that IT Transformation Program Director – Global Commercial Technology and Success position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Boston Consulting Group who’s on the lookout for their next IT Transformation Program Director – Global Commercial Technology and Success star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time IT Transformation Program Director – Global Commercial Technology and Success role at Boston Consulting Group!
We think you need these skills to ace IT Transformation Program Director – Global Commercial Technology and Success in Chessington
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Boston Consulting Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Boston Consulting Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Boston Consulting Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
