ServiceNow SACM Lead Developer

You will serve as the senior technical authority for IT Asset & Configuration Management on the ServiceNow platform, with technical ownership of both the ServiceNow CMDB and Asset Management capabilities. This Director-level role combines architecture, technical governance, product partnership, engineering leadership, and hands‑on technical leadership, including direct involvement in complex design, configuration, troubleshooting, and critical implementation decisions when needed. You will define the technical direction, platform design, engineering standards, data quality posture, and roadmap for Asset Management, CMDB, Configuration Management, and related discovery and inventory data capabilities.

You will operate with a high degree of autonomy, partnering closely with the Asset & Configuration Management Product Owners and senior functional stakeholders across IT, Security, Monitoring & Operations, Procurement, Finance, and Vendor Management to shape and influence the roadmap. You will define how hardware and software assets are tracked across their lifecycle, and ensure the platform supports defensible compliance positions, optimized license spend, proactive harvesting of unused entitlements, and the development of future business cases for advanced ITAM capabilities where appropriate.

You will provide hands‑on technical leadership across a blended team of engineers, establishing engineering standards, reviewing designs, driving accountability, contributing directly to sprint delivery, and remaining actively engaged in complex design, configuration, data quality, and implementation issues.

You will serve as the primary technical escalation point for Asset & Configuration Management issues, including CMDB data quality, CI reconciliation, asset‑CI alignment, software reconciliation, hardware lifecycle workflows, integration failures, audit support, and vulnerability‑to‑asset mapping.

Responsibilities

• Serve as senior technical authority for IT Asset & Configuration Management on the ServiceNow platform, owning CMDB and Asset Management capabilities.
• Define technical direction, platform design, engineering standards, data quality posture, and roadmap for Asset Management, CMDB, Configuration Management, discovery, and inventory data.
• Operate autonomously, partnering closely with Product Owners and senior stakeholders across IT, Security, Monitoring & Operations, Procurement, Finance, and Vendor Management.
• Provide hands‑on technical leadership across a blended team of engineers, establishing standards, reviewing designs, driving accountability, and contributing directly to sprint delivery.
• Act as the primary technical escalation point for Asset & Configuration Management issues, including CMDB data quality, CI reconciliation, asset‑CI alignment, software & hardware lifecycle workflows, integration failures, audit support, and vulnerability‑to‑asset mapping.

Qualifications

• 10+ years’ experience as a ServiceNow engineer, technical lead, or architect with specialized expertise in IT Asset & Configuration Management.
• Proven experience designing, implementing, governing, and improving enterprise CMDB capabilities in ServiceNow.
• Expertise in CSDM, CI class modelling, relationship design, lifecycle governance, and CMDB health.
• Hands‑on experience implementing and governing ServiceNow CMDB in complex enterprise environments.
• Depth in Software Asset Management, including model normalization, publisher packs, license metrics, entitlement reconciliation, and audit defense.
• Experience with SaaS License Management and integration with discovery, inventory, HR, procurement, ERP, security, and monitoring data sources.
• ServiceNow certifications: CSA baseline; CIS‑SAM, CIS‑HAM, CMDB, Discovery, ITOM or equivalent.
• Knowledge of ITIL 4, ISO/IEC 19770, and experience surviving a vendor software audit.

Reporting

You will report directly to the Tech Team Lead within BCG’s IT & Business Platforms Portfolio, working closely with the SACM & ServiceNow Core squad, including Scrum Lead, Product Owner, and Developers. You will act as the technical owner for CMDB, Configuration Management, discovery, inventory, and Asset Management capabilities, partnering with stakeholders across IT, Security, Monitoring & Operations, Procurement, Finance, Vendor Management, and Architecture to ensure these capabilities enable license compliance, cost optimization, operational resilience, audit readiness, security visibility, and trusted enterprise technology.