ServiceNow Architect

You will serve as the senior technical authority for IT Asset & Configuration Management on the ServiceNow platform, with technical ownership of both the ServiceNow CMDB and Asset Management capabilities. This Director-level role combines architecture, technical governance, product partnership, engineering leadership, and hands-on technical leadership, including direct involvement in complex design, configuration, troubleshooting, and critical implementation decisions when needed.

You will define the technical direction, platform design, engineering standards, data quality posture, and roadmap for Asset Management, CMDB, Configuration Management, and related discovery and inventory data capabilities. You will operate with a high degree of autonomy, partnering closely with the Asset & Configuration Management Product Owners and senior functional stakeholders across IT, Security, Monitoring & Operations, Procurement, Finance, and Vendor Management to shape and influence the roadmap.

You will define how hardware and software assets are tracked across their lifecycle, and ensure the platform supports defensible compliance positions, optimized license spend, proactive harvesting of unused entitlements, and the development of future business cases for advanced ITAM capabilities where appropriate.

You will provide hands-on technical leadership across a blended team of engineers, establishing engineering standards, reviewing designs, driving accountability, contributing directly to sprint delivery, and remaining actively engaged in complex design, configuration, data quality, and implementation issues.

You will serve as the primary technical escalation point for Asset & Configuration Management issues, including CMDB data quality, CI reconciliation, asset-CI alignment, software reconciliation, hardware lifecycle workflows, integration failures, audit support, and vulnerability-to-asset mapping.

YOU’RE GOOD AT

• Deep expertise in ServiceNow Asset & Configuration Management, with significant experience architecting and delivering solutions across CMDB, Configuration Management, ITAM, HAM, SAM, and related platform capabilities; experience with HAM Pro, SAM Pro, or equivalent advanced ITAM capabilities is strongly valued.
• Helping shape business cases for future HAM Pro, SAM Pro, and inventory management capabilities.
• Designing, implementing, governing, and improving enterprise CMDB capabilities in ServiceNow.
• Applying CSDM, CI class modelling, relationship design, lifecycle governance, and CMDB Health in practical enterprise environments.
• Connecting Asset Management and CMDB so that assets, CIs, software installations, ownership, lifecycle states, financial data, and operational relationships are accurate and usable.
• Operating as a senior technical leader where data quality directly impacts license compliance, financial decisions, and audit outcomes.
• Strong understanding of software entitlement models, license metrics, reconciliation logic, and the integration architecture required to support them.
• Leading technical decisions across data models, lifecycle workflows, integrations, reconciliation logic, automation, reporting, and controls.
• Proven ability to influence product roadmap decisions in partnership with Product Owners, representing technical trade-offs, compliance risk, and license optimization opportunities.
• Providing technical leadership across blended teams of internal and contingent engineers, setting standards and driving accountability.
• Acting as a hands-on technical leader, contributing directly to sprint delivery, particularly on complex stories, technical enablers, configuration decisions, troubleshooting, and high-impact changes.

WHAT YOU’LL BRING (BEHAVIORS)

• Operating independently with minimal oversight while maintaining strong alignment with enterprise architecture, platform standards, and product priorities.
• Exercising sound technical judgment and making clear, defensible architectural decisions across CMDB design, asset data, entitlement modelling, reconciliation strategy, and lifecycle automation.
• Proactively identifying risks, surfacing them early, and recommending practical solutions.
• Navigating high-visibility stakeholder environments with composure and confidence, including audit and vendor negotiation contexts.
• Influencing senior stakeholders across IT, Security, Monitoring & Operations, Procurement, and Finance.
• Holding firm in technical trade-off discussions where data trust, platform integrity, or long-term maintainability are at risk.
• Establishing engineering rigor, accountability, and quality across a blended technical team.

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• 10+ years’ experience working as a ServiceNow engineer, technical lead or architect, with specialized expertise in IT Asset & Configuration Management.
• Demonstrable hands-on experience implementing and governing ServiceNow CMDB in a complex enterprise environment.
• Strong expertise in ServiceNow Configuration Management, including CMDB architecture, CI class design, IRE, CSDM alignment, relationship modelling, lifecycle governance, CMDB Health, data quality management, and remediation processes.
• Software Asset Management depth, including software model normalization, publisher packs, license metrics, entitlement reconciliation, and audit defense; SAM Pro experience is strongly valued.
• SaaS License Management experience, including SaaS spend visibility, usage-based reclamation, and renewal optimization a strong plus.
• Strong understanding of contract and procurement integration, including purchase orders, entitlements, contracts, cost centers, and chargeback/showback.
• Experience designing, governing, and managing integrations with discovery, inventory, endpoint, HR, procurement, ERP, security, monitoring, and asset data sources, such as ServiceNow Discovery, Service Mapping, SCCM/MECM, Intune, Jamf, Tanium, Flexera, Snow, Lansweeper, Workday, SAP, Coupa, Ariba, or equivalent platforms.
• ServiceNow certifications expected: CSA as a baseline; CIS-SAM, CIS-HAM, CMDB, Discovery, ITOM, or Service Mapping related certifications or equivalent experience strongly valued.
• Familiarity with ITIL 4 IT Asset & Configuration Management practice and ISO/IEC 19770 a plus; experience surviving a vendor software audit is highly valued.

WHO YOU’LL WORK WITH

You’ll report directly to the Tech Team Lead within BCG’s IT & Business Platforms Portfolio, working closely with the SACM & ServiceNow Core squad, including Scrum Lead, Product Owner, and Developers. You will act as the technical owner for CMDB, Configuration Management, discovery, inventory, and Asset Management capabilities, partnering with stakeholders across IT, Security, Monitoring & Operations, Procurement, Finance, Vendor Management, and Architecture to ensure these capabilities enable license compliance, cost optimization, operational resilience, audit readiness, security visibility, and trusted enterprise technology data.