At a Glance
- Tasks: Lead the technical direction for IT Asset & Configuration Management on ServiceNow.
- Company: Join a dynamic team at a leading tech consultancy.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborate with cross-functional teams in a fast-paced environment.
- Why this job: Shape the future of IT asset management and make a real impact.
- Qualifications: 10+ years in ServiceNow with expertise in IT Asset & Configuration Management.
The predicted salary is between 80000 - 100000 £ per year.
You will serve as the senior technical authority for IT Asset & Configuration Management on the ServiceNow platform, with technical ownership of both the ServiceNow CMDB and Asset Management capabilities. This Director-level role combines architecture, technical governance, product partnership, engineering leadership, and hands-on technical leadership, including direct involvement in complex design, configuration, troubleshooting, and critical implementation decisions when needed.
You will define the technical direction, platform design, engineering standards, data quality posture, and roadmap for Asset Management, CMDB, Configuration Management, and related discovery and inventory data capabilities. You will operate with a high degree of autonomy, partnering closely with the Asset & Configuration Management Product Owners and senior functional stakeholders across IT, Security, Monitoring & Operations, Procurement, Finance, and Vendor Management to shape and influence the roadmap.
You will define how hardware and software assets are tracked across their lifecycle, and ensure the platform supports defensible compliance positions, optimised license spend, proactive harvesting of unused entitlements, and the development of future business cases for advanced ITAM capabilities where appropriate.
You will provide hands-on technical leadership across a blended team of engineers, establishing engineering standards, reviewing designs, driving accountability, contributing directly to sprint delivery, and remaining actively engaged in complex design, configuration, data quality, and implementation issues.
You will serve as the primary technical escalation point for Asset & Configuration Management issues, including CMDB data quality, CI reconciliation, asset-CI alignment, software reconciliation, hardware lifecycle workflows, integration failures, audit support, and vulnerability-to-asset mapping.
Responsibilities- Serve as senior technical authority for IT Asset & Configuration Management on the ServiceNow platform, owning CMDB and Asset Management capabilities.
- Define technical direction, platform design, engineering standards, data quality posture, and roadmap for Asset Management, CMDB, Configuration Management, discovery, and inventory data.
- Operate autonomously, partnering closely with Product Owners and senior stakeholders across IT, Security, Monitoring & Operations, Procurement, Finance, and Vendor Management.
- Provide hands-on technical leadership across a blended team of engineers, establishing standards, reviewing designs, driving accountability, and contributing directly to sprint delivery.
- Act as the primary technical escalation point for Asset & Configuration Management issues, including CMDB data quality, CI reconciliation, asset-CI alignment, software & hardware lifecycle workflows, integration failures, audit support, and vulnerability-to-asset mapping.
- 10+ years’ experience as a ServiceNow engineer, technical lead, or architect with specialised expertise in IT Asset & Configuration Management.
- Proven experience designing, implementing, governing, and improving enterprise CMDB capabilities in ServiceNow.
- Expertise in CSDM, CI class modelling, relationship design, lifecycle governance, and CMDB health.
- Hands-on experience implementing and governing ServiceNow CMDB in complex enterprise environments.
- Depth in Software Asset Management, including model normalisation, publisher packs, licence metrics, entitlement reconciliation, and audit defence.
- Experience with SaaS License Management and integration with discovery, inventory, HR, procurement, ERP, security, and monitoring data sources.
- ServiceNow certifications: CSA baseline; CIS-SAM, CIS-HAM, CMDB, Discovery, ITOM or equivalent.
- Knowledge of ITIL 4, ISO/IEC 19770, and experience surviving a vendor software audit.
You will report directly to the Tech Team Lead within BCG’s IT & Business Platforms Portfolio, working closely with the SACM & ServiceNow Core squad, including Scrum Lead, Product Owner, and Developers. You will act as the technical owner for CMDB, Configuration Management, discovery, inventory, and Asset Management capabilities, partnering with stakeholders across IT, Security, Monitoring & Operations, Procurement, Finance, Vendor Management, and Architecture to ensure these capabilities enable licence compliance, cost optimisation, operational resilience, audit readiness, security visibility, and trusted enterprise technology.
ServiceNow SACM Lead Developer in London employer: Boston Consulting Group (BCG)
As a ServiceNow SACM Lead Developer at BCG, you will thrive in a dynamic and collaborative work environment that prioritises innovation and technical excellence. With a strong focus on employee growth, BCG offers extensive professional development opportunities, competitive benefits, and a culture that values autonomy and teamwork. Located in a vibrant city, this role not only allows you to lead critical IT initiatives but also to engage with diverse teams across various functions, making it an ideal place for those seeking meaningful and impactful work.
Contact Details:
Boston Consulting Group (BCG) Recruitment Team
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We think this is how you could land ServiceNow SACM Lead Developer in London
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We think you need these skills to ace ServiceNow SACM Lead Developer in London
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Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Boston Consulting Group (BCG).
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
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How to prepare for a job interview at Boston Consulting Group (BCG)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
