At a Glance
- Tasks: Lead the development of ServiceNow solutions and ensure data integrity across asset management.
- Company: Join BCG, a leader in trusted data and innovative technology solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborate with diverse teams to deliver scalable solutions in a dynamic environment.
- Why this job: Make a real impact by shaping the future of asset intelligence and resilience.
- Qualifications: 10+ years in ServiceNow with strong expertise in Asset & Configuration Management.
The predicted salary is between 70000 - 90000 £ per year.
BCG runs on trusted data about every device, service, and software license we own.
Our Trusted CMDB initiative is building and scaling that single source of truth, the foundation for our Asset Intelligence and Resilience program.
As the Service Now CMDB and Asset Principal Engineer, you will play a senior hands‑on role in building on the success of our Service Asset & Configuration Management (SACM) processes.
You will act as the technical counterpart to the Product Owner, owning delivery quality and the technical roadmap while staying close to the implementation in Service Now.
As a senior engineering leadership role, you will own the hard technical calls (complex design, configuration, troubleshooting, critical implementation) and lead a blended team of engineers by setting standards, reviewing designs, and contributing directly to every sprint.
- YOU’RE GOOD AT
- Building and debugging complex Service Now solutions and staying current with the platform.
- Deep Service Now Asset & Configuration Management across CMDB, Configuration Management, ITAM, HAM, and SAM, including CSDM, integrations, reconciliation, and lifecycle governance.
HAM Pro or SAM Pro experience is strongly valued.
- Making sound, defensible technical decisions across data models, integrations, reconciliation logic, automation, and controls, spotting risks early, and holding firm when data trust or platform integrity is at stake.
- Bringing a clear technical view into roadmap, compliance, audit, and license discussions, and representing technical trade‑offs and options to the Product Owner and stakeholders.
- Providing technical leadership across blended teams of internal and contingent engineers, setting standards and driving accountability.
- Acting as a hands‑on technical leader, contributing directly to sprint delivery, particularly on complex stories, configuration decisions, troubleshooting, and high‑impact changes.
- YOU BRING
- 10+ years working as a Service Now engineer, technical lead, or architect, with specialized expertise in IT Asset & Configuration Management.
- Recent hands‑on delivery on the Service Now platform. You have personally built and debugged complex solutions within the last year.
- Hands‑on experience implementing and governing CMDB in a complex enterprise environment: CMDB architecture, CI class design, IRE, CSDM alignment, relationship modeling, lifecycle governance, CMDB Health, data quality management, and remediation.
- Software Asset Management depth, including software model normalization, publisher packs, license metrics, entitlement reconciliation, and audit defense.
SAM Pro experience is strongly valued.
- Experience designing, building, and governing integrations with Service Now Discovery, Service Mapping, Intune, Jamf, Lansweeper, Workday, SAP, Coupa, or equivalent platforms.
- Service Now certifications expected: CSA as a baseline; CIS‑SAM, CIS‑HAM, CMDB, Discovery, ITOM, or Service Mapping related certifications are strongly valued.
- Excellent communication and collaboration skills to partner across engineering, product, and governance teams.
- Bachelor's degree in computer science, engineering, or related field.
- YOU’LL WORK WITH
You will be part of the IT & Business Platforms (ITBP) team, working inside the SACM & Service Now Core squad alongside the Scrum Lead, Product Owner, and engineers, and partnering closely with SACM stakeholders and the Security, Cloud, and Architecture teams.
Together you will design and deliver scalable, maintainable, and well‑architected solutions across the Service Now SACM ecosystem, making trusted asset and configuration data the foundation BCG relies on to stay secure, cost‑efficient, and resilient.
EQUAL OPPORTUNITY
Boston Consulting Group is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, disability, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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Contact Details:
Boston Consulting Group (BCG) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow CMDB and Asset Senior Engineer in London
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We think you need these skills to ace ServiceNow CMDB and Asset Senior Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Boston Consulting Group (BCG).
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
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How to prepare for a job interview at Boston Consulting Group (BCG)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
